Dudley care home awaits re-inspection after being put in special measures
A Dudley care home for elderly people with dementia is preparing for a re-inspection this month after been placed in special measures in January when inspectors said it had not met legal requirements.
The Care Quality Commission (CQC) has given the Himley Manor Care Home on Himley Road its lowest possible rating of inadequate saying it was unsafe and badly managed in a report.
But managers said they have brought in major changes to answer inspectors’ concerns.
Inspectors said the home has a history of not meeting the regulations during previous inspections and progress made during 2018 had not been sustained adding that during a visit in January this year they found multiple breaches of regulations.
“The latest amended report was published this month after its original publication in April this year. “
Commenting on the safety of its 35 residents, inspectors said: “People were not always protected from the risk of abuse.
“Where lessons could be learned to improve the service, and make the care people received safer; these were not always identified and addressed.”
They added: “There were significant staff changes that had impacted negatively on people’s care.
“Staff were not supported in a way that ensured they were effective in their role. People’s dignity was not always maintained and respected. Staff did not have time to spend quality time with people.”
Criticising the home’s management inspectors said: “There had been a failure in the leadership and governance of the service. The systems in place to monitor or improve the quality of care had not been effective.
“The ethos of honesty, learning from mistakes and admitting when things had gone wrong was lacking. The provider had not always met their legal responsibilities to inform the Care Quality Commission of significant events which had occurred in the home.”
They added: “We found that the provider was not meeting all of the requirements of the law. We found multiple breaches in regulations.”
A statement by Himley Care Home said the inspectors’ report related to its previous management and the commission had made several amendments to the report since its inspection.
It added the home had undergone a major restructure since January, appointing a permanent registered manager, new staff and had introduced training programs.
It added: “New overall assessments completed to ensure all residents’ needs are met safely and are personalised to the individual and compliant with regulations, areas of concern (are) safely and correctly reported to the required professional bodies, close working relationships with other outside professionals have been rebuilt after these broke down under the previous manager in December 2018.
“The home has been compliant during this restructure with CQC and Dudley Safeguarding, new residents are coming into the home and all areas of concern that were found have been improved and will continue to improve.
"The management team meet with commissioning on a monthly basis and CQC are due the six month inspection at the end of this month.
“The management team are confident that the home is improving and we will continue to work closely with CQC and commissioning to ensure the improvements continue.”
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