Welcome to our contact and FAQs page. Simply click on the question that is relevant to you and it will jump straight to your answer.
Questions
Why am I asked to pay for content that is not badged Plus?
Want to send us large images or video?
Letters to the Editor
Got a business story?
Free distribution / Chronicle Week
How do I access old editions of the newspaper
How to purchase a photograph
How do I order a back issue
Newspaper delivery jobs
Book a leaflet distribution
Funeral directors
Public notices
Private, Classified and trade advertising
Update my card details
Verify my account
Change my email address
Delete my account
Change my username
Home delivery service support
Cancel my subscription
Can I pause my print subscription?
Can I get the paper delivered?
Is Plus included with the newspaper?
Got a sport story?
Got a news story?
Family announcements
Editorial complaints
Why was my comment not published?
What’s the difference between Plus and the E-edition?
Why is it asking me to subscribe on a non-Plus article?
How do I sign up for a newsletter?
How do I post a birth, marriage or death?
How do I download the E-Edition app?
Answers
Why am I asked to pay for content that is not badged Plus?
Readers can access a selection of content for free every month with Plus content exclusive to subscribers. The selection of content each reader will see before being prompted to join Plus is different for every user.
Want to send us large images or video?
If you have a story supported by large images or video (which can be difficult to email) use this form: https://www.expressandstar.com/send-us-your-news/
Letters to the Editor
Letters from our readers are published here: https://www.expressandstar.com/news/voices/readers-letters/ Email us at letters@expressandstar.co.uk or write to: Letters, Express & Star, 8th Floor, Mander House, Mander Centre, Wolverhampton, WV1 3NB. Letters MUST include the writer’s name, address and telephone number. Letters will only be published anonymously in exceptional circumstances. The editor reserves the right to condense or amend letters.
Got a business story?
Express & Star Business stories are published here:
https://www.expressandstar.com/news/business/
Send your Business stories to:
john.corser@mnamedia.co.uk
Free distribution / Chronicle Week
Please email starservice@expressandstar.co.uk for further information relating to our free titles.
How do I access old editions of the newspaper
For the last 6 months of newspapers published, please visit our newspaper subscription [dedicated page]. For older copies please contact editorial.support@mnamedia.co.uk.
How to purchase a photograph
Please email editorial.support@mnamedia.co.uk for further information.
How do I order a back issue
Back issues are available for the last 2 weeks of newspapers. Freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) Email: esstarservice@expressandstar.co.uk
Newspaper delivery jobs
Interested in delivering the Express & Star? Please visit: https://www.expressandstar.com/deliver/
Book a leaflet distribution
We no longer offer a leaflet distribution service, please contact our advertising team on 01902 313131.
Funeral directors
If you are contacting us from a funeral directors, please email: funeraldirectors@mnamedia.co.uk
Public notices
You can browse public notices here: https://publicnoticeportal.uk/express-and-star and submit your own to: publicnotices@mnamedia.co.uk
Private, Classified and trade advertising
Browse classifieds adverts or book a classified advert of your own. Send any questions to: claire.smith@expressandstar.co.uk or call 01902 317878.
Verify my account
Please check your spam/junk/phishing folders as sometimes these emails are incorrectly categorised. Alternatively you can call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) mna-support@mnadigital.co.uk
Change my email address
You can call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or mna-support@mnadigital.co.uk
Delete my account
Please call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email a request to mna-support@mnadigital.co.uk
Change username
Please call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email mna-support@mnadigital.co.uk
Home delivery service support
If you have any trouble receiving your paid subscription please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email: esstarservice@expressandstar.co.uk
Cancel my subscription
Plus subscriptions:
You can cancel your subscription through your account screen /account
Print subscriptions:
Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday)
App Store subscriptions:
For Apple devices:
https://support.apple.com/en-gb/HT202039
For Google devices:
https://support.google.com/googleplay/answer/7018481
E-edition (digital newspaper) subscriptions:
Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday)
Can I pause my print subscription?
Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or esstarservice@expressandstar.co.uk.
Can I get the paper delivered?
Please call us and we will check whether your area is supported for home delivery: 0800 146540
Is Plus included with the newspaper?
Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email mna-support@mnadigital.co.uk
Have a sport story?
Express & Star Sport stories are published here: https://www.expressandstar.com/sport/ Send your Sport stories to: sports@expressandstar.co.uk
Have a news story?
Local News stories are published here: https://www.expressandstar.com/news/local-hubs/ To send us yours, email reporters@expressandstar.co.uk
Editorial Complaints
Please see: Making A Complaint
What’s the difference between Plus and the E-edition
Plus is the premium version of the Express & Star website, free from
intrusive adverts, exclusive content and more. See this page for more
information:
/subscribe.
Our E-editions replicate the newspaper experience on tablets, mobiles
and desktop computers, for more information please see this page:
/print-subscriptions (or this:
https://www.expressandstar.com/services/)
How do I post a birth, marriage or death?
You can browse and book family announcements here: https://www.myfamilyannouncements.co.uk/expressandstar
How do I download the E-Edition app?
Our digital newspaper “E-edition” app is available through our print subscriptions page: https://www.expressandstar.com/services
Why was my comment not published?
Please see our community guidelines: https://www.expressandstar.com/community-guidelines/ Alternatively contact webdesk@expressandstar.co.uk