Express & Star

Contact Us & FAQs

Welcome to our contact and FAQs page. Simply click on the question that is relevant to you and it will jump straight to your answer.

Questions

Why am I asked to pay for content that is not badged Plus?

Want to send us large images or video?

Letters to the Editor

Got a business story?

Free distribution / Chronicle Week

How do I access old editions of the newspaper

How to purchase a photograph

How do I order a back issue

Newspaper delivery jobs

Book a leaflet distribution

Funeral directors

Public notices

Private, Classified and trade advertising

Update my card details

Verify my account

Change my email address

Delete my account

Change my username

Home delivery service support

Cancel my subscription

Can I pause my print subscription?

Can I get the paper delivered?

Is Plus included with the newspaper?

Got a sport story?

Got a news story?

Family announcements

Editorial complaints

Why was my comment not published?

What’s the difference between Plus and the E-edition?

Why is it asking me to subscribe on a non-Plus article?

How do I sign up for a newsletter?

How do I post a birth, marriage or death?

How do I download the E-Edition app?

Answers

Why am I asked to pay for content that is not badged Plus?

Readers can access a selection of content for free every month with Plus content exclusive to subscribers. The selection of content each reader will see before being prompted to join Plus is different for every user.


Want to send us large images or video?

If you have a story supported by large images or video (which can be difficult to email) use this form: https://www.expressandstar.com/send-us-your-news/


Letters to the Editor

Letters from our readers are published here: https://www.expressandstar.com/news/voices/readers-letters/ Email us at letters@expressandstar.co.uk or write to: Letters, Express & Star , 51-53 Queen Street, Wolverhampton WV1 1ES. Letters MUST include the writer’s name, address and telephone number. Letters will only be published anonymously in exceptional circumstances. The editor reserves the right to condense or amend letters.


Got a business story?

Express & Star Business stories are published here: https://www.expressandstar.com/news/business/
Send your Business stories to: john.corser@mnamedia.co.uk


Free distribution / Chronicle Week

For the last 6 months of newspapers published, please visit our newspaper subscription page. For older copies please contact editorial.support@mnamedia.co.uk.


How do I access old editions of the newspaper

For the last 6 months of newspapers published, please visit our newspaper subscription [dedicated page]. For older copies please contact editorial.support@mnamedia.co.uk.


How to purchase a photograph

Photos which appear in our stories can be purchased here: http://photosforsale.expressandstar.com/ES


How do I order a back issue

Back issues are available for the last 1 month of newspapers. Freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) Email: esstarservice@expressandstar.co.uk


Newspaper delivery jobs

Interested in delivering the Express & Star? Please visit: https://www.expressandstar.com/deliver/


Book a leaflet distribution

If you would like to book a leaflet distribution in our Chronicle Week titles please email esstarservice@expressandstar.co.uk or freephone: 0800 174 064.


Funeral directors

If you are contacting us from a funeral directors, please email: funeraldirectors@mnamedia.co.uk


Public notices

You can browse public notices here: https://publicnoticeportal.uk/express-and-star and submit your own to: publicnotices@mnamedia.co.uk


Private, Classified and trade advertising

Browse classifieds adverts or book a classified advert of your own. Send any questions to: claire.smith@expressandstar.co.uk or call 01902 317878.


Verify my account

Please check your spam/junk/phishing folders as sometimes these emails are incorrectly categorised. Alternatively you can call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) mna-support@mnadigital.co.uk


Change my email address

You can call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or mna-support@mnadigital.co.uk


Delete my account

Please call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email a request to mna-support@mnadigital.co.uk


Change username

Please call or email us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email mna-support@mnadigital.co.uk


Home delivery service support

If you have any trouble receiving your paid subscription please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email: esstarservice@expressandstar.co.uk


Cancel my subscription

Plus subscriptions:

You can cancel your subscription through your account screen /account

Print subscriptions:

Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday)

App Store subscriptions:

For Apple devices: https://support.apple.com/en-gb/HT202039
For Google devices: https://support.google.com/googleplay/answer/7018481

E-edition (digital newspaper) subscriptions:

Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday)


Can I pause my print subscription?

Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or esstarservice@expressandstar.co.uk.


Can I get the paper delivered?

Please call us and we will check whether your area is supported for home delivery: 0800 146540


Is Plus included with the newspaper?

Please contact us on freephone: 0800 174 064 (9am-5.30pm Monday to Friday, 9.00am-12.00noon Saturday) or email mna-support@mnadigital.co.uk


Have a sport story?

Express & Star Sport stories are published here: https://www.expressandstar.com/sport/ Send your Sport stories to: sports@expressandstar.co.uk


Have a news story?

Local News stories are published here: https://www.expressandstar.com/news/local-hubs/ To send us yours, email reporters@expressandstar.co.uk



Editorial Complaints

Please see: Making A Complaint


Why was my comment not published?

Please see our community guidelines: https://www.expressandstar.com/community-guidelines/ Alternatively contact webdesk@expressandstar.co.uk


What’s the difference between Plus and the E-edition

Plus is the premium version of the Express & Star website, free from intrusive adverts, exclusive content and more. See this page for more information: /subscribe.
Our E-editions replicate the newspaper experience on tablets, mobiles and desktop computers, for more information please see this page: /print-subscriptions (or this: https://www.expressandstar.com/services/)


How do I sign up for a newsletter?

Here are our current newsletters you can sign up to:
Business Newsletter
Daily Newsletter
Albion Newsletter


How do I post a birth, marriage or death?

You can browse and book family announcements here: https://www.myfamilyannouncements.co.uk/expressandstar


How do I download the E-Edition app?

Our digital newspaper “E-edition” app is available through our print subscriptions page: https://www.expressandstar.com/services