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Surge in calls to domestic abuse helpline during coronavirus lockdown

The helpline saw an increase of 77% in June.

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Picture posed by a model of a a shadow of a man with a clenched fist as a woman cowers in the corner

More than 40,000 calls have been made to the National Domestic Abuse Helpline since the start of the coronavirus lockdown, and demand is rising as restrictions ease, according to the charity that runs it.

Refuge’s telephone helpline, which ordinarily logs around 270 calls and contacts from women, friends and family members needing support every day, saw an increase of 77% during June.

The first week in July saw a 54% rise in women needing emergency accommodation when compared with the last week in June – the highest number of women needing emergency accommodation during the lockdown period.

During June, 73% of calls to the helpline were from survivors of domestic abuse, and 40% of these callers were provided with information on issues such as child contact and housing rights.

Refuge said 17% of callers were supported to make safety plans and 15% were looking for emergency accommodation indicating they needed to leave their homes urgently.

During the same month, Refuge’s National Domestic Abuse Helpline website, where women experiencing domestic abuse can access support if they are unable to call, saw an increase of more than 800% compared with pre-lockdown statistics.

Domestic abuse commissioner Nicole Jacobs has called for the Government to put a plan in place to help tackle abuse in the home, warning of a surge beyond the autumn, and described the 77% rise during June as “stark”.

Speaking to BBC Radio 4’s Today programme, Ms Jacobs said: “There has been some Government funding, but just to point out that that funding is in place and has been given to charities and services until the end of October.

Nicole Jacobs
Nicole Jacobs, domestic abuse commissioner (Home Office/PA)

“Of course, this surge is going to go well beyond that so one thing the Government needs to put in place is a plan post-October and that is quite urgent to do now because we can see the evidence is right in front of us.”

She said it was part of employers’ “responsibility” to protect staff wellbeing and understand how their workers were faring during lockdown, including in respect of the possibility of domestic abuse.

Shadow domestic violence minister Jess Phillips echoed Ms Jacobs’ call for the Government to do more for abuse victims.

The Labour MP said: “The drastic increase in calls to the National Domestic Abuse hotline during lockdown, and the fear of a continued surge as restrictions ease, is deeply alarming.

“These statistics today show the Government is not doing enough to ensure vital funding for this sector reaches the front line immediately.

“They must act now to protect all victims.”

In May, Refuge launched a new live chat function in response to Covid-19.

Refuge said the window to call for help when living with an abusive partner is ordinarily very limited, but becomes increasingly narrow when isolated with a perpetrator and the charity identified a need to provide women experiencing domestic abuse with new “silent” methods of accessing support.

The charity said women have flocked in their hundreds to access this service, and 70% of them are survivors – the majority of whom sought advice on how to remain safe while living with an abuser.

Jane Keeper, director of operations at Refuge, said: “We anticipated lockdown being a very challenging time for women living with abusive partners.

“Over the last four months, Refuge has seen huge spikes in the number of women who have needed our support during lockdown, and as restrictions start to ease we are seeing demand rise yet more.”

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