Train operator vows to make improvements to services in New Year
A train company beset with problems since taking over services in the West Midlands today today pledged to make improvements.
Transport for Wales has been forced to cancel a quarter of services since it took over from Arriva Trains Wales.
It has led to disruption and delays for passengers as the company attempts to ensure its rolling stock is up to scratch. When services do run, they are often short of carriages, adding to crowding.
Transport for Wales runs services from Birmingham and through the Black Country into Shropshire and Wales.
The firm says it has inherited problems after taking on the franchise on October 14. And it has also been affected by poor weather.
Pledge for fresh start over services
Today one of the men attempting to solve the problems issued an apology and pledged to get services running efficiently in 2019.
Train depot head of production David Watts said: “I understand people have paid for their ticket and expect a service.
“It is frustrating if a train doesn’t turn up for whatever reason.”
He said autumn storms had added to the problems because carriages had been damaged by debris falling on the line.
Transport For Wales had promised a better and more regular service before taking over.
But it was forced to publish full page adverts of apology in newspapers after it became clear that at one point 36 out of 127 trains were being repaired, causing delays and cancellations.
Transport for Wales chief operating officer Rick Davey and Network Rail chief operating officer Alison Thompson signed the adverts, telling passengers they deserved better.
Mr Watts said his team of technicians were working tirelessly to keep rolling stock inherited from Arriva on track until new trains could be introduced.
He said: “We are really proud of these trains.
“But there are a lot of factors and things that can knock us out of kilter.”
