Wolverhampton care home found in breach of legal regulations - report
A Wolverhampton care home has been found in breach of three legal regulations after a recent inspection by a government body.
Primrose Hill Nursing Home in Old Fallings Lane was assessed by the Care Quality Commission (CQC) last month after the watchdog received "information of concern".
All five areas assessed between September 3 and September 9 - safe, effective, caring, responsive and well led - were each rated 'requires improvement'.
Inspectors found the home in breach of three legal regulations in relation to safe care and treatment, the storage of medicines, staffing and governance, and have asked the provider for an action plan in response to this.
Concerns were also raised about staffing levels and the provision for dealing with residents with learning disabilities.
The home provides support to adults of all ages who have nursing needs, mental health needs, sensory impairments and physical disabilities.
In the report after the assessment it said the provider had not informed the CQC they were supporting people with a learning disability as was required.
The report read: "We assessed the service against ‘right support, right care, right culture’ guidance,
"This was to make judgements about whether the provider guaranteed people with a learning disability or autism respect, equality, dignity, choice, independence and access to local communities that most people take for granted. We found systems were not in place to implement this guidance.
"People’s risks were not always managed in a safe way as there was not enough staff available to support people safely.
"The systems in place were not always effective in identifying areas requiring improvement. Care plans and assessments were not always accurate, in place, or reflective of people’s assessed needs.
"But people were supported by staff who knew them well and were suitably recruited and trained. People received their medicines when needed. People were protected from potential abuse and processes were in place for this.
"The service was in breach of three legal regulations in relation to safe care and treatment and the storage of medicines, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this assessment."
The report concluded there was mixed feedback from people and relatives about their experiences of the home but residents were generally happy with the care they received and felt safe living in the home with the staff supporting them.
Chris Graham, the national operations director of Trust Care Management Ltd which runs the home, said: "We fully acknowledge the findings of the recent CQC inspection and accept that improvements were needed in some areas, including staffing oversight and record-keeping.
"These were matters we were already aware of, and we had begun taking action before the inspection took place.
"A new leadership team, including a newly appointed registered manager, is now in place to strengthen governance and ensure consistent, high-quality care.
"We’re pleased that the report also recognised the many positives within the home, noting that people feel safe, are treated with kindness and respect, receive their medicines as prescribed, and that relatives spoke positively about the care and support provided.
"Residents and families continue to express confidence in the care now being delivered, and the team is fully focused on building on this progress and achieving a ‘Good’ rating at the next inspection."
