Everything you need to know about Dudley Council's new way to report potholes

Dudley Council have launched a new and improved way of reporting potholes for repairs.

The local authority launched the website MyStreet.Dudley, which offers email updates on pothole, live tracking, and an interactive map showing where reports have been made, on Spetember 15.

Announcing the site, Ed Lawrence, Dudley Council's cabinet member for transformation said: "We've listened to feedback from residents and councillors who've told us they want an easier, more transparent way to report potholes and to track progress once they've made that report."

He added: "This new service will provide automatic updates, clear visual progress information and an interactive map, making it easier to see what's happening from your report start to finish."

So, for those wondering how to get involved with the new tool - here is everything you need to know:

How does it work?

To report a problem, follow the four simple steps stated on the website homepage. These are as follows:

1. Enter a Dudley postcode, street name and area, or report reference number
2. Locate the problem on a map of the area
3. Enter details of the problem
4. Confirm the report and Dudley Borough Council will investigate

What information do I need?

You will need the postcode or street name of the affected road in Dudley. If you are searching for a report that has already been made, you can check it with the reference number.

You will need images of the pothole or be able to describe the issue.

Can I be anonymous?

Yes, reports can be made anonymously. However, you can provide details about yourself to stay updated.

What information has been reported so far?

The system has seen 109 reports so far, with one resolved and 21 reports receiving updates - as of 2pm today (September 16).

You are able check whether the pothole you’re planning on reporting has already been reported by using the interactive map by entering a nearby postcode.

Will this be available for reporting other issues?

The council have said that they’re looking at making similar tools for reporting other issues such as flytipping.

In his announcement, Cllr Ed Lawrence said: “We're starting with potholes today, but this will be built over time, and it will become the central place to report all your highway and environmental issues, such as fly-tipping in the future."