Poll: Have journeys on public transport in the West Midlands improved?
Public transport in the West Midlands is a much happier experience than in previous years according to a survey.
Figures released by transport watchdog Passenger Focus say 88 per cent of people spoken to over spring 2014 were 'satisfied' by services in the region, a four per cent rise on the same time last year.
Peter Coates, managing director of National Express West Midlands, said: "Earlier this year West Midlands buses were named as the country's most improved so to see a further increase in customer satisfaction is great.
"However these results are not the end of the road for bus improvements in the West Midlands, they just prove we are on the right track.
"Over the next 12 months we will be investing in hundreds of new buses, expanding our successful mid-route cleaning programme and building on our successful Safer Travel Partnership."
The figures also showed that satisfaction with waiting times, information at bus stops and bus cleanliness also increased over the last year.
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