Birmingham rehabilitation centre handed three warning notices following latest CQC inspection

The Care and Quality Commission (CQC) has handed Hunters Moor Neurorehabilitation Centre in Birmingham three warning notices for failing to meet regulations related to the safe care and treatment of people, staffing and governance.

The notices were issued on February 25, following the rehabilitation centre’s latest inspection on January 29, where it was handed an overall ‘requires improvement’ rating under the CQC’s new system.

Inspectors visited the rehabilitation centre on Whisley Brook Lane, Hall Green, Birmingham, from January 12 to January 29, where it received four ‘required improvement’ ratings out of five areas inspected.

‘Requires improvement’ is the second-to-last rating that is given by the CQC, meaning that services aren’t performing as well as they should be.

The five areas and their ratings:

1. Safe - requres improvement
2. Effective - requires improvement
3. Caring - requires improvement
4. Responsive - Good
5. Well-led - requires improvement

The ratings mean that the rehabilitation centre received an overall grading of ‘requires improvement’, as stated previously.

The CQC report said: “We served three warning notices on Hunters Moor Residental Services Limited on 25 February 2026 for failing to meet the regulations related to the Safe Care and Treatment of people, staffing and Governance at Hunters Moor Neurorehabilitation Centre.“

The report read: “This inspection was undertaken following information of concern we had received about the service.

“While some people reported positive experiences of rehabilitation support, we found that systems intended to monitor and improve the quality and safety of care were not consistently effective.

“People did not always receive timely support when they requested assistance. Leaders did not always ensure they were sufficient staff deployed to meet people’s needs promptly. Governance systems also did not consistently identify risks relating to medicines management, environmental safety, infection prevention and care documentation.”

The report also noted how internal monitoring systems did not always provide accurate oversight of risks, and that centre leaders did not always demonstrate systems to analyse incidents to drive improvement.

However, the CQC did say that they received ‘positive interactions’ during therapy sessions, where staff were seen to support people with their rehabilitation and recovery.

As well as this, the staff’s mandatory training was ‘largely up to date’, and some staff were reported to demonstrate ‘compassionate and skilled care’.

During the inspection, inspectors found three breaches of regulation relating to safe care and treatment, staffing and good governance, and issued three warnings to the rehabilitation centre.

Hunters Moor Neurorehabilitation Centre in Birmingham has been contacted for comment.