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NatWest apologises to customers following complaints of ‘disappearing money’

The bank said an error on its mobile banking app caused a half-hour delay in transfers, but the issue has now been fixed.

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NatWest

NatWest has apologised to customers following complaints of their money “disappearing” in transfers over their mobile banking app.

The bank said this was due to an error causing a half-hour delay in mobile transfers, and urged customers not to re-send any payments they have already made.

This comes two months after a glitch on the app caused delays for more than eight hours during the Black Friday sales period.

A spokesperson from NatWest said: “We are aware that some NatWest customers experienced a short delay in funds leaving or reaching their accounts this afternoon.

“This issue has now been resolved and we apologise for any inconvenience caused.”

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