Twitter reveals new figures from its clampdown of online abuse
The social media giant says it has redoubled efforts to cut abuse but “much work” still needs to be done.
Twitter users are experiencing “significantly less abuse” on the social media platform than six months ago, the company has claimed.
As part of a results update on the social network’s work to improve safety for users, Twitter said it is taking action on 10 times the number of abusive accounts every day compared to the same time last year.
However the micro-blogging site admitted there is “still much work to be done”.
Since the start of the year, Twitter has announced several updates to its platform designed to cut down on abusive content, including reducing notifications and increasing filters on “low quality tweets” that appear in user timelines.
The social platform has been repeatedly criticised by industry figures and government over its record of handling abusive material that appears on the site, and has pledged to work with independent experts to cut down on extremism online.
Twitter’s Ed Ho said in the last four months, the site had removed double the number of abusive accounts created by users who had previously had other accounts suspended for violations of site rules.
He also revealed that communicating with violators on why their accounts had been temporarily suspended has led to a reduction in future abuse incidents.
Mr Ho added: “Communication about problematic Tweets, especially to the people who send them, is key.
“Accounts that demonstrate abusive behaviour are now limited for a time, and told why. Accounts that we put into this period of limited functionality generate 25% fewer abuse reports, and approximately 65% of these accounts are in this state just once.”
Dan Raisbeck, co-founder of The Cybersmile Foundation said continued dialogue between Twitter and other organisations would improve safety on the site and the wider internet.
He added: “We are pleased to see Twitter continuing to meet the challenges of user safety and will continue our work with the Twitter Safety Team in addressing these important issues.
Twitter’s head of trust and safety, Del Harvey, said: “There’s no easy fix – as the world’s conversation evolves so too does the challenge we face.
“We’ll continue to adapt and do our part to ensure Twitter continues to be the safest place to see every side of what’s happening.”
