Everything you need to know about Sandwell Council's new phone number

Sandwell Council have changed the way residents can access their services by phone with a new number.

The local authority now have one single number to gain access to most of their services - including council tax, waste collections and housing - with the goal of making contacting them “easier”.

To contact the council by phone, the new single point of contact is: 0121 569 7474

Here is everything you need to know about the new number.

What services can I access via this number?

The new main phone number for the council includes eight options to select from. These are:

• Option 1 – Housing and repairs
• Option 2 – Council Tax, Revenue & Benefits and Welfare Rights
• Option 3 – Bins and street cleaning
• Option 4 – Adult Social Care Connect
• Option 5 – Registrars (The Register Office)
• Option 6 – Highways
• Option 7 – Regulatory Services
• Option 8 – Complaints and compliments

Will I still have a long wait on hold?

For some services, residents can hold their place in the queue without having to sit on hold by requesting an automatic call back once they’re at the front of the queue.

Can I still access services online?

Yes, you can still report a problem or request a service on the Sandwell Council website and through MySandwell.

What if the service I need is not included in these options?

It could be that the service you are looking for is still operating on a separate number. The following services are keeping their unique numbers:

• Sandwell Children’s Trust – 0121 569 3100
• Sandwell Property Care – 0121 569 4539
• Public Health – 0800 011 4656/0121 569 5100
• Taxi Licensing – 0121 569 6655
• Income Management – Current Tenants – 0121 569 7477 (new number)
• Income Management – Former Tenants – 0121 569 7478 (new number)
• All other phone numbers for council services not mentioned remain the same.