Stourbridge care home closes after CQC inspectors find litany of safety concern about residents

The Mount Residential Home, Amblecote, was placed in special measures after an inspectors delivered an inadequate rating along with a damning report highlighting safety failures.

 An official notice removing Mountfield Care Home Ltd registration followed the inspection with the report being published by the CQC last week.

The report stated: "The inspection was prompted due to concerns shared with CQC about the safety and well-being of people at the service. We also followed up on the previous breaches of regulations issued following our last inspection."

The residential care home was home to 15 older people who suffered with dementia when the inspectors visited. The report said that their safety was compromised in several ways including staff not knowing patients needs and health conditions. Even basics including fire safety were identified in the report.

The inspectors added: "The provider did not ensure people’s individual needs and preferences were met. Systems were not in place to ensure people consented to restrictions placed upon them. Risks to people were not managed safely and lessons were not learnt to reduce future risks to people. 

"Staff had insufficient guidance for the management of people’s known health conditions and risks. People’s individual nutrition and hydration needs were not always managed effectively, and they were not fully supported to make meal choices. The provider had failed to take timely action to ensure the environment was safe in the event of a fire."

Shocking passages in the report regarded residents being unsafe and the management not reporting incidents to Dudley Council.

The inspectors said: "The provider had failed to ensure they consistently followed safeguarding procedures or responded appropriately to potential abuse.

"They had failed to protect people from potential harm and report such concerns. For example, we found where people had fallen the circumstances leading to the fall had not always been explored to safeguard people from harm. "

They added: "Where people had repeated falls within a short timeframe or had sustained a serious injury this information had not been shared with the Local Authority as a safeguarding alert."

The Mount Care Home's problems stretch back over seven years with a 2018 CQC report also raising concerns over the safety of residents.

The home closed in August with its 15 residents being rehomed.