Brockencote Hall Hotel appoints familiar face as new general manager
A new General Manager has checked in at a four-star Victorian country manor hotel in Kidderminster – five-and-a-half years after joining as a receptionist.
Dan Brennan has been promoted to the lead role at the 24-bedroom Brockencote Hall Hotel in Chaddesley Corbett, after initially joining the hotel in December 2019 in a front house role, before being appointed Deputy General Manager in 2023.
He takes over the General Manager position from Jack Hartshorne, who has moved to one of Brockencote Hall’s sister hotels, Mallory Court Hotel and Spa, to become a Hotel Manager.
Brockencote Hall Hotel is part of the Eden Hotel Collection, which alongside Mallory Court, also includes The Arden in Stratford-upon-Avon, The Greenway Hotel and Spa in Cheltenham, and Bovey Castle in Devon.
Dan has been Acting General Manager since the start of the year, having completed Eden’s internal THRIVE leadership programme and the external Master Innholders Aspiring Leaders Programme.
Dan said: “I am honoured to be given the opportunity to lead Brockencote Hall Hotel.
“I love working in hospitality and leaving a lasting impression, and ever since my first day the Eden Hotel Collection have recognised this and shown their commitment in helping me to harness this passion – to a level where I can impart my knowledge to other members of the team.
“The property is a real asset to the community within which it sits – whether that is a place for local residents to regularly meet for a drink or afternoon tea, family and friends marking special occasions, or hosting wedding celebrations – and I am looking forward to leading the property into its next phase of growth.”
Daniel is the third General Manager in a row at Brockencote Hall Hotel to have been internally promoted to the role – underlining the hotel’s commitment to investing in talent.
It also comes at a time when the Eden Hotel Collection’s 90-day staff retention rate sits at 97 per cent; and the Group also being recognised as Small Hotel Group of the Year by the AA.
Mark Chambers, Managing Director at the Eden Hotel Collection, added: “Looking after our people is at the heart of our workplace culture – which includes investing in their professional development like we have seen with Dan.
“His calm, collaborative and people-focused leadership style has had a clear and positive impact on both the team and the guest experience at Brockencote Hall Hotel.
“His story should serve as inspiration to other up-and-coming hospitality professionals that with the right encouragement and advice, they too can have long-lasting, varied and rewarding careers in the industry.”
For more information about careers at the Eden Hotel Collection visit harri.com/edenhotelcollection
