Sigma Connected appoints new Director of Operational Delivery
One of the UK’s leading business outsourcing providers has announced the appointment of a new senior director who will lead the delivery of its operations in South Africa.
Sigma Connected, who have an office in Birmingham, provides contact centre services across the utilities, financial services, telecommunications and insurance services sectors, has appointed specialist Errol van Graan to the new position of Director of Operational Delivery.
Cape Town-born Errol previously spent 20 years with Vodafone in a variety of senior operational and customer experience roles, including within its Romanian and Australian businesses. Now having joined Sigma Connected, Errol assumes responsibility for the company’s operations in Western Cape, supporting its offshore campaigns and ensuring it continues to have the right capabilities and culture to deliver for its growing number of clients.
Mike Harfield, co-founder and Chief Operating Officer at Sigma Connected Group said: “It’s vital that we have senior leaders with proven and diverse operational backgrounds. Errol joins our team in South Africa with huge experience behind him within the telecommunications sector and his credentials will provide us with a different perspective on client delivery, customer service and ways of working.
“He joins our team during a period of sustained growth as we maintain our reputation as a world-leading outsourcing specialist. As a strong leader, and someone who has operated in complex environments, we’re delighted to have Errol onboard and look forward to him contributing to our success and our reputation in the months and years ahead.”
Errol van Graan added: “Sigma Connected is a business which has a first-class reputation across the BPO industry. My role is to help ensure we can exceed the expectations of our clients’ time and time again, but also make sure we have the right culture, leadership, and capabilities to take us confidently into the years ahead.
“I’m an extremely hands-on leader and I have a brilliant team in South Africa who are passionate about being the best every single day. That is a key ingredient but I want to build on our successes and ensure we give our clients nothing but the best professional support, advice and expertise.”
