Severn Trent’s new Midlands Hub in Edgbaston, Birmingham, opens creating 100 new jobs
The Deputy Mayor of the West Midlands has heaped praise on Severn Trent's new customer contact centre in Edgbaston, Birmingham, which has been officially opened as part of a wider £4 million transformation of its iconic site into a ‘Midlands Hub’.
Councillor Sharon Thompson toured the facility alongside Dudley Councillor Keiran Casey and representatives from the Department for Work and Pensions (DWP) to hear more about the growing team at the historic site which includes a Grade II-listed water tower - widely considered to be the inspiration for J.R.R Tolkien’s Two Towers in the Lord of the Rings.
The hub has already seen 100 new jobs created, underpinned by a commitment to socially inclusive recruitment as part of Severn Trent's drive to remove barriers to employment and ensure opportunities are accessible within the business to individuals from diverse backgrounds, including those who are long-term unemployed or from underrepresented communities to help build a workforce that represents the communities it serves.
Councillor Thompson, the region's Deputy Mayor who is also ward councillor for North Edgbaston, spoke to the new team of 50 at the site and praised Severn Trent for reinvesting in the area not just as a utility provider, but as a "committed neighbour". She added: "Their presence here is about more than infrastructure; it’s about creating real opportunities and meaningful jobs for local people.
“When I stepped into the new centre and met the team, the energy was incredible. There is a real sense of pride, purpose and authenticity a genuine vibe, which speaks volumes about the culture being built here.
“Customer-facing roles are the heartbeat of any organisation. They shape how people experience a business, and ultimately, how much trust and confidence they place in it. That’s why investing in people, especially those who represent the business day in day out is not just good practice, it is a smart strategy.”
Jude Burditt, customer director at Severn Trent, said it was great to highlight the "new team's passion for what they do" - adding: “This brand-new team in Edgbaston is a real positive step forward in our goal to not only creating local jobs but always being there for our customers when they need us.
"The energy in the new call-centre is really exciting, and already in a short amount of time this team are making a huge difference, so much so, that we are already expanding and creating more roles as our teams grow.
“I know that many of the people here, will go on to have long, fruitful careers here at Severn Trent."
As well as the 100 new opportunities created in just a few months at the hub, Severn Trent is now recruiting for 50 additional roles.
People can find out more online at severntrent.com/careers.
