Birmingham hospital trust receives glowing reports from the CQC for renal units after inspection
Two dialysis units run by University Hospitals Birmingham NHS Foundation Trust have been rated as outstanding in one area each by the Care Quality Commission (CQC) and good in other areas.
The Care Quality Commission (CQC) has rated Runcorn Road Dialysis Unit as outstanding and Castle Vale Renal Unit as good following inspections in April.
The units in Birmingham provide haemodialysis treatment for people who need support with kidney functions and CQC inspected the units run by University Hospitals Birmingham NHS Foundation Trust as part of its routine monitoring of services. It was the first time that the units have been inspected.
The Runcorn Road Dialysis Unit was said to be outstanding in rating how caring and responsive it is and good in terms of ho safe, effective and well-led the service is.
The Castle Vale Renal Unit was rated as good in terms of how safe, effective, responsive and well lead and outstanding in the caring category.
Charlotte Rudge, CQC's deputy director of operations in the Midlands, said: “During our inspection of Runcorn Road Dialysis Unit and Castle Vale Renal Unit, we found leaders and staff who put people at the heart of the care they provided.
"They demonstrated commitment to providing care that met people’s individual needs in a compassionate and considerate way.
“People had positive experiences when using the services and told us staff treated them with warmth and kindness.
" Staff provided effective care and treatment, remained approachable and stayed on hand to answer any questions or provide support. People felt comfortable giving feedback and trusted that leaders would take it seriously.
“Staff regularly reviewed people’s assessments to make sure their care still met their needs. They involved people and their loved ones in any decisions about their treatment. Staff also made sure that care planning reflected people’s goals and ambitions.
“Leaders investigated incidents thoroughly and used this learning to identify opportunities to improve the service. They also empowered staff to explore new ideas and innovations to enhance the service, and staff had received recognition through awards for their efforts.
“All concerned should be delighted with the positive findings in our reports, and the service they are providing to the people of Birmingham.”
