'Is it okay to leave them home alone?' - NSPCC encourage West Midlands parents to get in touch about child welfare after nearly 500 calls made to helpline

The National Society for the Prevention of Cruelty to Children (NSPCC) has put out the appeal after revealing that agencies including the police and children’s services were alerted to concerns about children being left home alone or unsupervised almost 500 times in the West Midlands by the NSPCC Helpline last year.

Between April 2024 and March 2025, the service, which provides help and advice for adults with concerns about the wellbeing of a child, made 496 referrals to local agencies, following contacts from adults who were concerned for the safety of a child because of this issue. 

More than 4,000 referrals were made to agencies across the UK.

When concerns are raised through the Helpline, the NSPCC said it refers the matter to a local agency if additional support or intervention is deemed necessary. 

A contact can result in multiple referrals and the NSPCC helpline said it was anticipating an increase in contacts across the UK during the summer from adults with concerns about children being left home alone.

Between April 2024 and March 2025, the service received 6,719 contacts on the subject, an average of 560 a month, while in July and August, there was a particularly high number of contacts made to the Helpline, with a total of 1,276 across the two months.

A parent, who contacted the Helpline, said: “I’m after some advice. I have a situation where I will have to either leave my two kids (aged 12 and 8) at home by themselves or make alternative care arrangements over summer. 

"I am separated and, for the next two weeks, I have to travel to another part of the country for work. 

"I have asked my neighbour for help but she can only be there in the afternoons. 

"I am aware that kids above 12 can be by themselves if they are comfortable with it. But what if there are younger kids with them in the same house? 

"Is it okay to leave them home alone too?”

The NSPCC also said that as more children are left alone, there might be increased concerns from neighbours, friends, family, and the public who notice problems when parents are not home.

Another adult who contacted the NSPCC Helpline, said: “I am worried about three girls who are 4, 6 and 8 years old. 

"It's the school holidays, and I believe both parents have left to go to work. 

"There are no cars on the drive or other cars that would show a babysitter is around. I can hear the children arguing since the mum left. 

"This sort of thing has happened before, but not for this long.”

For those young people who are ready to remain at home unsupervised, the children’s charity has prepared advice to parents and carers.

A spokesman for NSPCC said: "Being home alone for the first time is probably going to be as worrying for the young person as it is for you. 

"Try to prepare them by talking about scenarios that might take place and solutions, such as would they know what to do if someone came to the door?

"Ensure they have the emergency services and relevant contact numbers written down in case they can’t contact you, for instance family members or friends.

"Agree what they’ll be doing while you are out, equally agree what they cannot do, for instance cooking can be dangerous and should only be done by an older child.

"Adults should be clear about what time they’ll be returning and let their child know if their plans change, as well as checking in regularly.

"Depending on the child, being left home alone can be a big change to get used to. 

"It's better to leave them for a short time at first, no more than 20 minutes, then build this up over time.

Kam Thandi, Head of the NSPCC's Helpline, said: "The long summer holidays present many parents and carers with a major headache about how they ensure their children are safe and looked after while also holding down a job.

“Trying to juggle these competing commitments can lead some to consider whether leaving their child home alone is a viable option.

“Even if the child is aged 12 or over it is still essential to check they are comfortable at being left unsupervised and to also map out together what they will be doing while you are away and what they should do if something goes wrong.

“For additional support and guidance, the NSPCC Helpline and website has a wealth of information and expertise which parents and carers can also draw on.”