Black Country BT workers face uncertain future under shake-up
Telecoms giant BT is moving 80 members of staff from Wolverhampton to West Bromwich in a shake-up, which could see workers forced to take up different roles.
The workers will move over from Telecom House in Church Street, to the firm's Providence Place HQ.
BT confirmed that around 150 other members of staff based in Wolverhampton will remain there, but didn't say whether workers would continue in their current roles or have to take up different posts.
Emma Tennant, for BT, said: "As part of BT's ongoing commitment to improving customer service – and pledge to answer more customer queries within the UK – we're planning to move around 80 staff from our offices in Telecom House, Wolverhampton, to boost the consumer contact centre at Providence Place, West Bromwich.
"Around 150 other employees currently based at Telecom House will not be affected by these changes and will continue to be based there.
"BT has a strong presence in Wolverhampton and the Black Country and remains a key local employer.
"In total, BT employs more than 6,000 people across the counties of the West Midlands."
Last October, the firm launched a recruitment drive to try and draft in 36 members of staff to the customer services department.
BT opened its office at Providence Place in 2012. The complex took nine months of work to complete.
It was designed to be a flagship for environmentally sustainable regeneration and was the first new development to be created in West Bromwich for more than 30 years.
Since its opening it has become one of the best-known buildings in West Bromwich.
