Hear the moment a woman calls 999 to complain about her ICE CREAM

This is the moment a woman called West Midlands Police on 999 to complain about a lack of topping on her ice cream.

The woman dialed the emergency number to complain that an ice cream man had only put topping on one side of it.

When she asked for her money back, the man refused and she dialled 999.

The patient 999 operator told the woman it was not an emergency and she needed to speak to trading standards officials or the Citizens Advice Bureau.

The call was made yesterday.

Chief Superintendent Jim Andronov, head of the force’s Contact Centre, said: “Typically West Midlands Police receive over 1500 calls a day to the 999 number and our operatives have to deal with each one accordingly.

“Of these, some 10 to 20 per cent are not police matters and around 50 per cent are non-emergency calls where contact is appropriate via the 101 number.

“As well as the bizarre calls police also receive deliberate hoax calls which take up vital time.

“It’s astonishing listening to them but they hide a serious truth. Each call often takes minutes to deal with as staff have to clarify the situation - it might not sound like much but, if someone is trying to get through to report a genuine life or death emergency, then a minute is a very long time to wait.

“I cannot stress enough that the 999 number is for emergencies only, for guidance this is defined as: a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

“We do not want to discourage people from contacting the police so for any other reason call 101."

See also: 999 caller - My driving instructor was late

999 caller complains about prostitute's looks

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Comments for: "Hear the moment a woman calls 999 to complain about her ICE CREAM "

Of course it is serious. There are hundreds and thousands of these types of emergency calls. Sometimes 99 in one day.

Ronnie Allen

Of course it is serious. There are sometimes hundreds and thousands of these sorts of calls a day. Sometimes 99 a day.


She must be on meltdown now.


Some people, eh?

If brains were made of watermelon, they wouldn't have enough seeds to fill a thimble.


I think it is cruel to not tell people, in no uncertain terms, that they are being incredibly thick.

She should have been given a verbal shelacking, not pandered to patiently.

The police have to provide boundaries on what is acceptable and unacceptable behaviour, in a clear and firm manner.

It should not try to adopt the 'customer-appeasing' tone that is popular with multinational corporations call centres.

'Customer Service' training is primarily designed to nullify consumers who have had terrible service then been kept waiting for fifteen minutes because of underfunded call centres.

Customer Service uses our natural niceness against us.

The aim is to prevent loss of business, and this is done by making us feel guilty about our (normally justified) anger by presenting us with a suppine, polite but totally powerless human being who is paid a pittance to act as a fall guy for their employers shortcomings.

The police should be giving out verbal certainties of expected and acceptable standards of community behaviour.


I would say she should be slapped silly but it's already happened. This could cost someone their life if a real emergency was delayed by this moron and the many like her.

You Cannot Buck the Future

This is pretty innocuous - it can be rejected within minutes. Far worse and more malicious are the hoax calls - they can cause a wasted callout and prevent a genuine incident from being attended to.


Crickey good job she didn't ask for a 69 erm I mean a 99