999 caller - "My driving instructor was late"

This is the moment a learner driver dialled 999 to complain that his driving instructor had turned up late.

Police officer's back

The time waster, whose call was branded branded "ridiculous" by West Midlands Police today, was aggrieved that his instructor had arrived just a few minutes late for their session and after a row over the arrival time, the tutor told the caller to get out of the car.

The caller then phoned 999 to request police get involved.

The caller says: ""I've got an emergency…the person who's supposed to be teaching me came late and now she's asking me to get out of her car. She's saying I'm giving her attitude…please come over.

"I need someone to complain to. Who should I complain to?"

The call handler advises him to speak to her employer or the body that regulates driving instructors and stresses such trivial matters don't qualify as 999 emergencies.

The call was made at around 8am last Thursday, but the learner never revealed his location.

West Midlands Police Ch Insp Sally Holmes described such calls as "ridiculous".

She said: "We regularly receive calls on the 9s about lost property, people asking for directions and revellers who've been denied entry to nightclubs. Other recent 'emergencies' include a blocked sink plug in a hotel room and someone who'd forgotten their computer password.

"It's astonishing listening to them but they hide a serious truth. Each call often takes minutes to deal with as staff have to clarify the situation − it might not sound like much but, if someone is trying to get through to report a genuine life or death emergency, then a minute is a very long time to wait.

"I cannot stress enough the 999 number is for emergencies only. This is defined as a crime in progress, if someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened. To contact police for any other reason, call 101."

"Typically West Midlands Police receive over 1500 calls a day to the 999 number and our operatives have to deal with each one accordingly."

It comes just weeks after police released audio of a 999 caller who phoned to complain about the appearance of a prostitute he was hiring.


Subscribe to our Newsletter

Comments for: "999 caller - "My driving instructor was late""


Why is the call handler giving this idiot the time of day and explaining what he should do?Surely that is time wasting! They should disconnect as soon as they new or wasn't an emergency!

Furious Fred

Well you can say that, but what if the caller has serious mental issues that prevented them from making sense? What if that person was suicidal and standing on the edge of a tall building, and then jumped? I'm sure that idiots like you would then be first to berate the 999 service for being callous, and not giving an obviously troubled person the time to explain their genuine emergency!!!


You have obviously failed to grasp the meaning of my comment. If you read the last statement 'They should disconnect as soon as they knew it wasn't an emergency'!

Haling wolf

It's thought hanging up may just encourage a moron to be a moron again ...!


Surely an idiot like this would call the police back again. At least the police officer explained that he shouldn't call 999 unless its an emergency...


The price of driving lessons I don't blame him...

Some people are just so stupid, they defy logic


And in the 2 minutes 20 seconds someone could have been mugged attacked or god knows what else and that 999 slot wasnt available to take a call

Some people are complete idiots!


How about this one, Ch Insp Sally Holmes. Caller: "Hello. my bike was stolen in front of my house a moment ago". Police answer: "Well, what do you expect us to do about it"? Well I guess this is one way of saying crime's down, eh..


Seriously? I bet this idiot thought he was being clever ringing the police. What a complete moron!

Try our beta site!

We’re getting ready to launch our brand new website for expressandstar.com and we’d like to give you a sneak preview.

We’re still applying the finishing touches, so please bear with us if something’s not quite right.

We'd love to hear your thoughts, good or bad, via the simple feedback button that you'll see to the right side of every page.

Try the beta