Bus company offers apology to pass holder left waiting weeks for strike day refund

Premium

By Lauren HillWalsallTransportPublished: Jun 2, 2023Comments

A bus company has offered an apology and goodwill gesture to a pass holder waited months for a refund for the days he couldn't travel.

Mr Cooper, from Walsall, requested a refund from National Express West Midlands in March for the time that he was unable to travel as a result of the bus strikes earlier this year. He has finally received confirmation that he will receive the refund after the Express & Star got in touch with the company.

Bus company offers apology to pass holder left waiting weeks for strike day refund

Most Read

Most Read

Top Stories

Volunteers 'devastated' after Wolverhampton animal rescue's car filled with donations is stolen overnight

Appeal to find four youngsters believed to be together in city centre

Villagers turn out for candlelight vigil in memory of XL Bully victim Ian Price

Actor and Strictly Come Dancing star visits poorly newborns at Walsall hospital

Owners and their XL Bully dogs meet up at park to show 'lovely breed' amid large police presence

Business broken into and damage caused as police called to premises in Wollaston

The Walsall pub in a listed building that was once a library and is full of nods to its past

Bleed kit installed at Willenhall cafe in memory of 19-year-old Reagan Asbury

Wolverhampton Council 'falling behind' in responsibility to cater to vegan diets

Strong winds could hit parts of the West Midlands as Met Office issues 20-hour weather warning

Council says 'totally unacceptable' racist graffiti 'quickly' removed from footbridge near Himley – but motorists claim it is still there

Lost pubs: Three cherished Dudley taverns that are no more

More from the Express & Star

Voices

Dan Morris: The age of enlightenment

Toby Neal: Unexpected violence along the south coast

Mark Andrews: Mike Yarwood v Russell Brand, school uniforms and 20mph speed limits

Crime

Volunteers 'devastated' after Wolverhampton animal rescue's car filled with donations is stolen overnight

Business broken into and damage caused as police called to premises in Wollaston

Members of public step in to help after teenager robbed in city

Business

Not shaken or stirred: Pair of friends bringing new cocktail bar brand to town

City's tenth business week to begin

Wilko reveals dates for West Midlands store closures following collapse

Education

School reunion with a difference as scene from 16 years ago re-enacted

Veteran fundraiser hailed with honorary award by the University of Wolverhampton

'It's been a privilege to serve' says Bob Warman as he receives honorary doctorate

UK & International News

UK News

Prosecutors to decide if killer nurse Lucy Letby will face retrial

What the papers say – September 25

Met chief demands legal protections for officers amid armed police revolt

Viral news

Agri-inventor leaves the Ploughing a bit early – so he can get married

Cancer patient to abseil 160 ft down London hospital to ‘pay back’ NHS staff

How often should PJs be washed? TikTok creator says she goes days wearing the same pair

World News

Canadian speaker apologises after ovations for man who fought for Nazis

Residents prepare to return to ruined homes seven weeks after Lahaina wildfire

Macron says France will end military presence in Niger after coup