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Bus company offers apology to pass holder left waiting weeks for strike day refund

A bus company has offered an apology and goodwill gesture to a pass holder waited months for a refund for the days he couldn't travel.

A National Express bus.
A National Express bus.

Mr Cooper, from Walsall, requested a refund from National Express West Midlands in March for the time that he was unable to travel as a result of the bus strikes earlier this year. He has finally received confirmation that he will receive the refund after the Express & Star got in touch with the company.

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