Safety and care are areas for concern as nursing home is told to improve

Medication not being stored correctly, issues in communication and failure to respond in a caring way were all issues highlighted by Care Quality Commission inspectors.

Woodview House Nursing Home was told its overall service 'required improvement' following the inspection in February. The report listed five key areas of its service that needed improving – safety, effectiveness, care, response and leadership.

Sean Tregonning, spokesman for Shaw Healthcare, which oversees the home, said: "We acknowledge that improvements are required and as the CQC report highlighted we are in the process of recruiting a new manager to implement our action plan."

The care home, on the Hagley Road, can care for up to 24 people with dementia and mental health problems.

The issues with safety was that medication records had not been accurately stored, meaning the care home could not 'ensure' the right medication was handed out.

There were also problems with communicating 'risks to people' which meant staff did not always have the right information to support people safely.

However the report also said staff knew 'the actions to take if they suspected someone was at risk of harm', and there were sufficient numbers of people on duty.

Covering the area of 'caring', the report requested that the care home improve.

It said staff did not always to respond to distressed residents in a caring way. However staff could explain 'how to treat people with dignity.'

Residents and family members could express their views about the care. The report stated the service was not 'always responsive.' It said there a lack of meaningful activities available to residents, but complaints procedures were in place for people and relatives to voice their concerns.