Care home manager 'incredibly proud' of turnaround after home that required improvement gets 'Good' rating
The manager of a care home near Bridgnorth has said she's incredibly proud after the CQC handed the home a 'Good' rating.
When Oldbury Grange in Oldbury was visited by the Care Quality Commission back in 2022, the home was told it needed to improve.
But last year, the home turned its fortunes around with the appointment of a new care home manager, and now proudly holds a 'Good' rating.
The CQC report states that residents told inspectors "staff treated them with kindness and respect" and that they were "supported to have maximum choice and control over their lives".
They added: "People’s views were valued and responded to. People felt safe living at the home and with the staff who supported them. People benefitted from a manager who promoted a positive and open culture and a staff team who shared the provider’s visions and values."
Manager Jodie Haines joined the home in March last year and has seen it go from strength to strength.
She said: "We're incredibly proud to turn it around, it's what any care home wants! Well, except for Outstanding - but that's for the next inspection.
"I read the report about ten times, the feedback from residents has been absolutely amazing."
Jodie said staff had worked tirelessly to improve the culture and regain the trust of residents and families after the last inspection.
"We've really worked on the atmosphere of the place," she said. "We have an open door policy with residents and their families and I think that's the main thing.
"We respond to concerns immediately, we never turn anyone away for anything."
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