Bank worker 'sent messages to customer after finding her on Facebook'

But the staff member, who cannot be named as an Ombudsman investigation is ongoing, has kept his job after an internal investigation, according to the woman.

HSBC customer Debbie Tuttle, aged 28 from Rising Brook in Stafford, said she was told she was 'stunning' and 'good looking' by the worker in messages.

She added she was 'disgusted' that the man had kept his job and claimed to have been offered £250 by the bank as a goodwill gesture.

She said: "He said 'you're really stunning. I think you're a good looking woman'. Then when I hadn't replied he asked me if I was ok with a load of kisses and I didn't respond to that either.

"I had no idea who he was until I went on his profile and saw that he works at HSBC.

"I'd met him before and said hello in the bank but I never gave him my name or anything like that. He must've accessed my personal details to find me."

She added: "I was just shocked. I had to accept the message before I could see who it was from. I run a business from home you see so I use Facebook quite a lot and thought the message would be related to that.

"I didn't see the message in the evening when it came through, I had a look in the morning. I rang my husband straight away and got in touch with the bank.

"They said they wouldn't say the outcome and offered me £250, but he's clearly not got the sack. While the Ombudsman investigation is ongoing I still have to bank with HSBC and use that branch and I went in the other day with my children and he was there, still working."

A bank spokesman said they were 'aware' of the situation but was 'satisfied' with the outcome of an internal investigation.

Spokesman Jenna Brown said: "We are aware of the situation. We have carried out a full internal investigation and are satisfied with the outcome."

Mrs Tuttle has reported the case to the Financial Ombudsman Service, which is investigating the matter.

Martyn James, a spokesman for the service, said: "Though we aren't able to talk about individual complaints while we're investigating them, we'd certainly encourage people who believe they've been treated poorly or inappropriately by bank staff to make a complaint – and report the matter to the police if they feel they have been harassed.

"As a general rule, though we can't make a bank take disciplinary action against a staff member, we can look at the impact a situation might have had on you."