Diamond Buses fined £9,000 for poor punctuality

By Dayna Farrington | Wyre Forest | Transport | Published:

A bus company has been hit with a £9,000 penalty for the poor punctuality of services delivered to passengers.

Diamond has been fined for poor punctuality

West Midlands Traffic Commissioner Nick Denton has published his findings following a public inquiry in June into Diamond Buses Ltd services to people in Wyre Forest.

Mr Denton said that the people in the area had been "poorly served" by Diamond Buses.

The penalty charge of £9,075 will be used to compensate affected passengers on the Kidderminster services and especially on the "problematic" Kidderminster to Areley Kings route three service.

The Driver and Vehicle Standards Agency (DVSA) will also continue to monitor Diamond’s performance in the area.

A spokesman for Diamond Buses Ltd said they were are discussing whether to appeal the decision made by the traffic commissioner.

Mr Denton said: "Diamond Buses Ltd has made little substantive progress on timetable reliability since the public inquiry in 2016, despite the measures it has introduced.

“Despite the undoubted operational difficulties encountered by Diamond, passengers in the Kidderminster area have been particularly poorly served.

"I will ask DVSA to continue to keep Diamond Bus Ltd’s services under observation. The company should be in no doubt that the reliability of its services must improve further."


Mr Denton accepted the company’s final rate of compliance for local services was 91.1 per cent, against the commissioners’ target of 95 per cent of services being no more than one minute early or five minutes late.

A spokesman for Diamond Buses Ltd said: "The traffic commissioner has decided that it is appropriate to levy a penalty against Diamond Bus Ltd.

"At the present moment in time, we are in discussion with our lawyers to decide whether to appeal this decision.

"We are unable to comment further at present.”

Dayna Farrington

By Dayna Farrington
Senior reporter based at Wolverhampton

Reporter for the Express & Star based at Wolverhampton.


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