Wolverhampton care home could be forced to close after 'inadequate' healthcare rating

By Robert Cox | Bushbury | News | Published:

A care home where there has been a ‘high number of injuries after falls’ causing injury has been put in special measures.

Highcroft Hall Residential Care Home, in Bushbury, Wolverhampton.

Inspectors from the Care Quality Commission (CQC) found staffing levels at Highcroft Hall Residential Care Home, in Bushbury, Wolverhampton, did not meet the needs of its residents.

They have also raised concerns about how residents are moved by staff and insufficient equipment.

As a result the regulator has rated the home in Old Fallings Lane as inadequate and placed it in special measures.

Ahead of the CQC’s inspection – carried out unannounced in August and September – inspectors had received concerns the home’s residents who needed help moving were not receiving it safely.

Read the CQC report on Highcroft Hall here

The report, states: “We then received further information during the inspection that a high number of people had suffered injuries as a result of falls

“We found people were not always supported to move safely. For example, on one occasion a person was sat on a sofa in a slouched position and was sliding off the sofa. Two care workers attempted to help the person stand.

“They did not explain what they were about to do and tried to pull the person up with their hands/arms under the person’s armpits, pulling on both the person’s hands. This had the potential to cause injury, damage the person’s skin and risk unintentional bruising.


“We looked at the equipment used to support people with limited mobility. We found people did not have their own individual slings (for use with a hoist), or slide sheets (used to help people be repositioned in bed).

“We were concerned this presented an infection risk as people had to share the equipment; and also meant more time was taken by staff trying to find the equipment when it needed to be used.

“After our inspection visit we spoke with the registered manager. They confirmed to us the provider was purchasing new slide sheets and slings to make sure each person had their own.” The care home, run by Sanctuary Care, can accommodate up to 52 residents. After the previous CQC inspection in August 2015, the home was rated good.

The new report praised the choice of meals available at the home, noted medicines were managed safely and said people received healthcare which met their needs.


It states: “During our visit we spent a lot of time in communal areas and saw how staff engaged with people who lived in the home.

“We found staff were caring and kind when providing people with assistance, and had a good rapport with people.

“For example, when a person was being hoisted, they jokingly shouted out ‘haberdashery’, and this prompted a conversation between them and the person about a well-known local shop.

“On another occasion, we saw a person coming back from the hairdressers and staff remarked on how lovely they looked after having their hair done.”

Mark McCarthy, managing director at Sanctuary Care, said: “We strive to deliver a consistent standard of high-quality care for every resident, so have been deeply disappointed by this report.

“However, we are working tirelessly to establish sustained improvements at the home and progress has already been made.

“I would like to offer reassurance that we remain committed to delivering safe care that is centred on our residents and founded on kindness, compassion and respect.”

Robert Cox

By Robert Cox
Senior Reporter - @rcox_star

Senior Reporter covering news in Wolverhampton.


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