Parkfields Nursing Home in Wolverhampton improves to ‘good’ CQC rating
A nursing home which was placed into special measures three years ago has now been rated ‘good’ in all areas.
The Care Quality Commission concluded that the service at Parkfields Nursing Home in Wolverhampton had improved and was safe, effective, well-led, caring and responsive.
Service users and relatives were ‘confident improvements had taken place within the home’ which resulted in ‘the delivery of better care and support.’
The home which was placed into special measures in 2014, moved to ‘requires improvement’ last year. In just 12 months the home has made a turnaround.
In the visit last year, the CQC had found concerns with people’s risk assessments, staff recruitment and the overall leadership of the home.
The latest inspection found that staff ‘understood how to recognise and report potential abuse or concerns about the safety of people living at the home or about potential or actual abuse’
The report states that people felt there had been significant improvements in the leadership since the last inspection.
It said: “Staff and relatives spoke positively about the management and acknowledged improvements had been made in the home.”
The registered manager, Vivienne Watson used the findings of the last inspection to make the necessary improvements.
She said: “Improvements in care homes is difficult for every manager but resilience, collaborative working, experience and a ‘can do’ attitude drives insurmountable achievements.”
“The evaluations to improve the quality of care delivery included the recruitment of competent, skilled, compassionate and caring staff alongside the deputy manager and nurses.
“As the manager, I ensured that all frontline staff were supported to become the best they could be by understanding the significance of their role in delivering safe, effective and responsive care.”
She added: “The challenges faced during special measures were borne by the proprietor, Dr Uma Passi. No jobs were lost as the financial provisions were maintained. This semi operational period allowed the new management team to focus on all the essential domains that required improvement and put plans in place to achieve the good quality care outcomes as a successful provider”
