'I wish I was dead': Resident in care home where assaults went unreported

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A care home where assaults went unreported and residents shouted they wished they were dead has failed to improve and will stay in special measures.

Crossways Residential Home on Highgate Road, Walsall, was rated as 'inadequate' across the board by Care Quality Commission (CQC) inspectors after a follow-up visit in December.

It was placed in special measures in August last year, but at the most recent inspection the required improvements had not been made.

  • Click here to read the full CQC report

The home cared for around 20 people at the time of the latest visit, with the majority living with dementia.

A report on the inspection said inspectors learned that six people had been physically assaulted at the home by one resident since October and that the registered manager had failed to intervene, putting people at further risk of harm.

The report also said the manager had not ensured staff had the skills they needed to recognise that their care was falling short of standards, using an example of when a person shouted 'I wish I was dead' in view of others.

The manager told inspectors they did not recognise how this would have an effect on the well-being of other residents.

The report continued: "We found that multiple incidents had arisen within the service prior to the inspection, including people being physically assaulted.


"The registered manager was not aware that all of these serious incidents had taken place. The incidents had not been reported to the local safeguarding authority by the provider.

"Investigations had not been completed and plans were not in place to protect people from further harm.

"We found six people had been physically assaulted by one person living at the service since October."

No-one at the home was available for comment.

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