BT jobs boost with 100 call centre roles in Sandwell

By Dayna Farrington | Sandwell | Business | Published:

BT is creating 100 new jobs in Sandwell as part of its strategy to provide the best customer service in the UK.

The BT call centre, in Providence Place, West Bromwich

It is part of the company’s plans to create more than 1,000 permanent UK customer service jobs and their commitment to answering 100 per cent of customer calls in call centres by 2020.

The customer advisor roles will be created across BT’s Consumer division in the UK and Ireland to fulfil its promise to provide the best and most personal support for customers.

Building on the 1,100 roles created across the UK in the last year, BT Consumer will no longer use contract roles and has created these new permanent positions across a number of locations, including 100 jobs in Sandwell.

The telecoms giant already has a call centre at Providence Place, in West Bromwich.

Sandwell Council leader, Steve Eling, welcomed the news of the extra job opportunities for residents in the borough.

Marc Allera, chief executive officer of BT’s Consumer business, said: “We are continuing to invest across the UK to give our customers the best connections, service and experiences.

“These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”

Councillor Eling said: “We very much welcome the announcement by BT of the creation of new jobs in Sandwell and the opportunities this will be for local people in the employment market.


“It is good that BT see Sandwell as a place to invest in their business.”

Corin Crane, Chief Executive of the Black Country Chamber of Commerce, commented: “Sandwell is showing some real signs of economic growth at the moment and with unemployment at such low rates locally, this is great news.

“The creation of 100 permanent job roles within the borough highlights positive signs of BT’s commitment to the local area, and we’ll now want to work hard to make sure as many local people get the jobs as possible.”

Dayna Farrington

By Dayna Farrington
Senior reporter based at Wolverhampton

Reporter for the Express & Star based at Wolverhampton.


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