Revealed: Shocking level of hoax ambulance calls in West Midlands

Sandwell | News | Published:

West Midlands Ambulance Service dealt with more than 70 hoax calls last month, new figures have revealed.

The calls came from across the West Midlands including from Walsall, Wolverhampton, Sandwell and Dudley.

In the Black Country, Wolverhampton was the worst offender with three hoax calls, while there were also two from Sandwell, two from Dudley and one from Walsall.

Chris Kowalik, a spokesperson for WMAS, said: "All 999 calls are received in good faith so to receive hoax or inappropriate calls is extremely disappointing. These calls waste valuable time and resources from an already busy service.

"We receive up to 3,000 calls a day but sometimes people forget that 999 is for life-threatening injuries and illnesses.

"It is extremely frustrating to have to deal with hoax calls when all we want to do is get the right help, to the right people.

"Whilst dealing with hoax calls, there are less resources available to deal with that life-threatening emergency. So we would ask everyone to think carefully before dialling 999."

Outside the Black Country, the worst offenders were Birmingham with 10 hoax calls, Stoke-on-Trent with seven and Coventry with six. A total of 37 of the calls came from an unknown location. The data, obtained through a freedom of information request, is for the period July 24 to August 31.

Compared to the same period in 2014, the number of calls are up by 12, where Birmingham was again the worst offender with five.


But compared to the same period in 2013 and the number of hoax calls are down dramatically.

In 2013 there were 140 hoax calls between July 24 and September 1.

A whopping 24 of these came from Stoke while there were seven from Walsall, five from Dudley and one from Sandwell.

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