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Inspectors hit out at Darlaston care home training

Walsall | News | Published:

Failings including gaps in training, a lack of supervision for staff and issues with gaining residents' consent to care were revealed during an inspection at a care home in Darlaston, according to a new report.

The Care Quality Commission carried out an inspection at The Willows Nursing Home after concerns were raised by Walsall Council, which had stopped new placements. Inspectors said that they found failings in four out of the six areas that they assessed.

A recent report into the inspection said people were not protected against the risks of inappropriate or unsafe care because there was no effective system to regularly assess and monitor the quality of service.

Inspectors found only eight staff were identified as having received first aid training in the last 12 months, which meant it was possible that a trained first aider may not be on site in the event of an accident.

It was reported that systems were not in place to ensure staff were appropriately supported and trained and staff said they were not supervised regularly by a manager. But the inspectors also said staff were courteous and polite, treating people with dignity and respect, and that people's needs were assessed and care was planned.

The nursing home in Dangerfield Lane cares for over 65s and has 48 single bedrooms.

Interim manager Mohinder Kang said improvements had been made since the inspection.

He said staff were now up-to-date with their training.

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