Poll: Are you happy with the service from your local water provider?

Customers made more than 120,000 complaints to water firms in a year, a new report reveals.

The total of 123,218 written complaints received by companies between April 1 2013 and March 31 this year is the equivalent of more than 300 every day.

More than half were about billing and charges matters, the Consumer Council for Water (CCWater) said.

However, the total complaints tally fell by 18% compared to 2012/13.

It was the sixth successive year that the number decreased, and the rate of the fall was twice that seen in the previous year.

Telephone calls about problems also fell, the report said.

Water firms were warned the cost of bills faced by hard-pressed households was still a crucial factor despite improvements.

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