First rush hour is easy at new Wolverhampton bus station
Monday 25th July 2011, 11:30AM BST.
It has been 14 months in the making but Wolverhampton’s £22.5 million bus station is now up and running.
The first bus rolled out of the sleek, glass-fronted station, in Pipers Row, at 6am on Sunday and bus bosses formally declared the centre open for business four hours later at a cake-cutting ceremony.
Today Centro, which runs the station, said it had coped well with today’s morning rush hour, which was less busy than normal because of the summer holidays.
It is estimated that 10,000 services will use the station each week and 30 million people will use it each year.
It was built as a replacement for the previous bus station, based on the same site, which closed in April last year.
The centre was officially opened by Wolverhampton’s regeneration boss Councillor Peter Bilson who cut a cake in the shape of the futuristic new design.
He said: “It goes without saying this is a fantastic project. We now have an absolutely state-of-the-art centre and it will make Wulfrunians proud for many generations.”
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It may be state-of-the-art but many people will not benefit, as their buses don’t go to the bus station. These train commuters will never use the falshy walkway to the train staion and face a trek across town twice a day in all weathers.
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Agreed all the buses should use the station. Also why have they changed the numbers?!
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Because theyve changed the bus routes by splitting one route for two different buses so they can fork more money out of us!!
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yep, totally agree.
Should have more buses going to the station. I had the opportunity to visit the station today and yeah it is fantastic for the city, but one of the services that i could use is found across town.
How would that work for transfers.
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They say the rush hour was quite, could that be because most people have started on there 2 weeks holidays and also school kids have also broken up for 6 weeks!!!!
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It looks like those constructing the bus station have done a really good job, but the fact that less than 2/3 of the buses that go into town (it’s a city only in name and nothing about Wolverhampton justifies such a status) can use it is a disgrace.
Something that is supposed to be for the benefit of Wolverhampton is just going to be a waste of space to a large section of people. All that waiting for nothing. Thank you to those who made those decisions, thanks for nothing.
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“First rush hour is easy at new Wolverhampton bus station”
Might have had something to do with the fact that only 2/3 the city’s buses are using it…
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Fantastic new station but the number of buses that aren’t stopping there will cause many a problem for the elderly, disabled and parents!!
Having looked at the bus routes its clear the changes (buses that don’t stop at the station) are for areas that are known ‘troubled’ areas. No Bushbury, Warstone buses for e.g they put it as one route.
Is this to deter the class of customers to help prevent it beging vandilised? I live in Bushbury and will now have to enjoy the weather come hail, rain or shine!! I am young so don’t mind it but what about the others!! Are Centro going to be paying compensation costs due to an elderly person slipping on ice as they have had to walk in poor weather conditions to a bus stop that was a mile away (due to the changes)?
I have also noticed that after a certain time child price goes to adult price!? This is again to deter youngsters from catching a bus late at night. OK I’ll argue they should be with parents. But this is obviously a scheme to reduce bad behaviour at night. Not looking after the publics safety!!!
Centro you may also want to check your next contractor! I noticed a number of times of poor PPE (someone didn’t have any), poor signing (NRSWA) and safety barriers, plastic tags (left long and at eye level height). The list goes on!!
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Dont get me started on the signing.
That traffic management was a nightmare. Too many times did i see people having to slam on their breaks and cut people up because they couldnt go straight on.
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What a joke not only have the council spent 22million pounds of our moeny that most of us didnt want them to spend, but they also have an opening ceremony.
And has anyone who wrote this article taken the time to realise that it is the 6 weeks holiday. Of course its going to be easy. I drove to work today and it was like a ghost town on the roads
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What’s this “our money” business? Bilbrook was in Staffordshire last I looked!
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The council didn’t pay for this. National Express/Centro paid for it.
With the amount of press that this has had, I’m amazed that were unaware!
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Go on the i will start it off!
WASTE OF MONEY!!
Looks nice i wonder if they have any money left to keep all the windows clean :)
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do you know how bloody pathetic all the moaners sound? its a bus station, get over it. it does the job. end of. shut up and go back to your daytime tv.
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It doesn’t, since none of the services going my way use it. We’re getting to work an hour later due to missed connections on the rail end from having to walk across the city on the 3, now that the 3 has had it’s route extended through Waterloo Road and Patshull Avenue.
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if you dont like it use a taxi or get a car
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Hello that is the bus is for!!!
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or the healthy option walk.
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Well we did need a new one though. It may be nice looking and sparkling new now but I hope they dont allow the drunks, tramps & druggies back in. Anyway, I wont be using it because my bus is one of them not using it….
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Blimey don’t the people of Wolverhampton just love a good moan.
The number of buses using the new station will increase in time. Routes can be changed but these new buildings will remain. This is an investment in the future of a town (sorry -City but only just) that badly needs regeneration.
Open your eyes and see what is here now rather than moaning about what is not happening yet.
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Here,here. It is a lot of money but proper investment in infrastructure costs-and it ‘aint cheap.
Be thankful that money is being spent on the city. There are more projects to come-that will cost a hell of a lot more-but it’s needed-badly.
By the way-can you buy tickets for bus journeys at the station? Or are they still only available on the bus?
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Complete White Elephant, cost millions, nobody wanted it (apart from the council)and 1/3 of the buses aren’t even going to use it!
Of course the first rush hour went smoothly a large chunk of the bus services in Wolverhampton are no longer using the station and it’s the school holidays I wouldn’t expect anything else!
Don’t even get me started on that stupid bridge from the bus to the rail station – what was wrong with the old bridge for heavens sake? This was always going to be a complete waste of money.
Funnily enough on my way to the rail station this morning I saw two 59 buses having to turn round in Railway Drive because they had obviously taken the wrong route. Makes me very glad I only have to catch a bus once in a blue moon!
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Why are so many people complaining?!?! It looks fantastic, I cannot understand why so many of Wolverhampton’s inhabitants have a problem with such a substantial investment in the future of the city.
Please don’t be so negative, Wolverhampton will always struggle with negative perceptions nationally unless the people of this fine city start to embrace it themselves. This investment has made a positive difference to the street scene, has provided excellent bus facilities, has created prime retail units in a place where people will actually use them, and has employed a load of people in the construction process. The reason that 1/3 of buses won’t use the bus station itself is not for a lack of capacity, but because shopkeepers around Summer Row and the markets have seen a significant improvement in levels of trade during the temporary re-routing of bus routes during the construction process.
In relation to the bridge, it is not a stupid idea building it next to the existing bridge. In time the trams will be directed down the old bridge, and it will not be safe for pedestrians, hence why a dedicated pedestrian walkway has been created. Even before the old bridge didn’t allow enough room for the number of people travelling between the city centre and the railway station.
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If/when and its a VERY big if the trams are going to be diverted down Railway Drive then build the bridge why waste money now!
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Why build a bus station that cannot house all the Wolverhampton bus services.
We in Pendeford have lost two services and then we find out the the two we do have go no where near the new bus station?
So when we want to use the trains we have to walk from the art gallery?
Not much fun if you have luggage to carry!
I thought that this was going to be a state of the art travel interchange…I was wrong!!!
This project was not very well thought out and a waste of my Council Tax in my view.
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I don’t think this funding came from Council tax.
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Read the information leaflets with your next Council Tax bill some of it goes towards local public transport as well as the police / fire services.
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total waste of money when 22 out of 55 bus services dont go to the station, great for folk carrying large bags or cases to the station from broad street or even further!!
to further put the mockers on this ‘state of the art’ project…who on earth fitted the glass panels on the new footbridge? the design doesn’t flow,the panels look in the wrong order, in fact it looks a right pigs ear, surely someone should have noticed this ‘major’ cock up!!!
cant we get anything right in this ‘city’?
half used bus station and a right mess of a new bridge…well done wolverhampton once again!!!!!
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just typical people of wolverhampton having a winge and a moan again would make a nice change if ppl had something nice to say
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Its a waste of money, I would rather have seen the 20million go into getting extra police officers on the street to stop all these robberies which are taking place & scarring people for life!
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re: Dave comment 6.
surely you wont begrudge tax payers having a gripe about a bus station that isn’t fully functional and a bridge that is a total eyesore because it has been put together in the wrong order, its our money dave and we have a right to complain if we feel its not spent wisely!!
PS its your money too that they are wasting Dave!!!
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I reckon its pretty good mr council man. Where is my slice of the cake though. I agree with Dave (comment no.6) stop complaining. with two bridges I now have better options to avoid the begging tramps- and run past slow people when I’m later for the train.
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Some readers will recall that I and others warned this shambles would be the result of the re-construction of a totally unnecessary bus station.
A quick look at the unit, while in construction, made it plain a mistake had been made and it would not be able to cater for all services.
The bus station is too far from the railway station to qualify as an interchange… That is the reason for the pointless bridge… but the distance between points remains too far.
Wton needs to bring public transport back under local control. Legally, now, that is where the responsibility lies. Withdraw from the WMPTE/A/Centro and stop subsidising people to travel to our of town shopping centres.
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Too far from the railway station?? Really?? Its about a 2 minute walk
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Not if you are lugging two heavy suitcases. The point about the distance is that there is a legal definition on what constitutes an “interchange”.
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Fair enough- good point.
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The authorities are supposed to be encouraging people to use public transport. But the new Wolverhampton bus station has made my already long journey to and from work even longer because my buses don’t use it, so I have to trek from town to the railway station and back.
It’s ridiculous that they’ve spent this amount of taxpayers money and rather than the public transport system being better integrated, it’s worse than it was before!
I’d rather still have the grotty old bus station where I could catch a bus than the new one where I can’t.
Those people who think others are complaining for the sake of it obviously don’t have to make the multi-leg public transport journeys that some of us do.
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Josh: comment 14.
why not get up ten mins early then you wouldn’t need to run to the station endangering the wellbeing of the folk who bothered to get up in plenty of time.
and if you walk past leisurely you can admire the pigs ear they have made of the design on the glass panels!!!
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Thats a bit melodramatic? I wouldn’t say I endanger anyone I’m yet to cause an accident and everyone is late sometimes. I’m normally on the otherside of the road to avoid the umbrella users and the mad preacher man who tells me i’m going to hell (probably for such horrible sins as running for the train) I promise to use the new bridge on the way home and admire the modern art.
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What a waste of money. How about the other side of town which has been derelict for so many years ? Pathetic – that’s all I can say.
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Total waste of money,2/3 of buses don’t use it and expect to bus fares to rises in the new year to pay for it.NXWM seen to have totally exclude most inner city housing estates like bushbury,penderford,wednesfield,the scotlands etc from the bus station just in case the troublemakers damage it,well 99%of the people who live on those estates are decent folk who was looking forward to useing it but instead can’t.
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yes people do have the right to moan and moan big time.
because of the changes my wife now has to go out to work at 6:30 am to get to work for a 8 am start but is now at work by 7:15 am.before the changes she went out at 7:10 am and still got there before 8 am.and why build a new bus station that 60% of services will never enter?.
and if anyone bothers to read the new routes for the buses they no longer go in the centre of town bypassing lots of shops..lets see how long it is before vast parts of the town turn in to ghost areas like all around the market has become !!!.one final point is go take a look at the national express web site and try to check your but timetable.before it was trpe in the service number and there it is on screen,now you have to download this and that to get what you want to know,type in your old bus servis number and hey presto it comes up just a shame that none of them buses numbers still exist.
come on national express if you will insist on wasteing our money on this part-time bus station at least let us all use it and web sites are there to inform people not misinform and confuse people
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Good news – travel express are bringing their 532 and 533 into the bus station now.
Maybe the 1, 2, 3, 4, 6, and other lost services will too…?
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I’m sorry, the big test won’t come at rush hour
The biggest test will come on Saturday 20th August when Wolves have their first home league game. That’s when the bus station will REALLY come under pressure
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true. but then again half the buses fans come one wot go to the station
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Did National express in their consultations actually ask commuters early morning or in the evening if they wanted to wait at the bus station or in all weathers on the streets for their bus?
Remember that the shops the new crosscity buses are supposed to serve are usually closed at these times anyway. As buses are less frequent after about 1830h why is there not capacity in the bus station?
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The City of Wolverhampton now has gleaming, state-of-the-art new bus station, yet some people still find time to complain when they really ought to be grateful. If the former, demolished station were still in place today, I daresay that these very same people would’ve complained that we needed a new one. Well, you’ve got it, so quit the whingeing.
Any major project that benefits the citizens of Wolverhampton (whilst at the same time giving our City a bit of much-needed publicity and gloss) must be a good thing -especially given the current, depressing economic state.
Congratulations to all concerned in giving our City the bus facility it so richly deserved. Now, go flatten High Level station and give us a 21st-century, matching rail facilty, too!
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Well said, couldn’t agree more! The old station was depressing, cold in the winter months and also, in my view quite dangerous during the night. At least with this new station, there are now double the amount of CCTV cameras around the station, making me feel much secure whilst using it at night.
Roll on Phase 2 of the project.
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whats phase 2???
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Yes, the old station was indeed potentially “dangerous”, Kay -that’s why the new facility (with much improved lighting and CCTV) should be welcomed by all. I don’t think anyone in their proper mind could argue with that. Everyone should feel, as you say, “secure”, now. And about time, too. The old one was a haunt for muggers.
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Well most of the routes don’t get these improved lighting and CCTV services since most of the services don’t get to use it.
We have to stand in the streets, so more likely to get mugged thanks to bus people.
Thank you very much
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I can only assume that your bus service uses the new bus station?
I have to agree the bus stations is very nice and it is good that we now have it, but we missed the opportunity to do it right, again what is the use of a bus station that cannot house all the services of this city?
You mentioned the “High Level Train station” well I hope they still allow trains to stop there if and when it is flattened and re-built?
Same principle no good looking nice and glossy if it cannot be used as intended, all the bus services of this city should be using this bus station, not the chosen few!
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With respect, ‘Out In The Cold’, my comments only referred to the building of the new facility itself. I didn’t actually make my personal feelings known regarding the reduced services at the new bus station (due to time constraints at the time of typing).
As it happens, I’m in complete, 100% agreement with you on that score. Apparently, the old station was the busiest in the entire West Midlands’ region with, I believe, 2 million passengers passing through it annually. It stands to reason, therefore, that the new station should be accessible to ALL passengers, as you imply. my advice to commuters would be to lobby your local Councillor(s). After all, they’re paid to serve us -as is Centro.
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Just one thought.
When they finally work out this really is a white elephant and that Pipers Row could deal with as many services as the “bus station”… I suggest the unit would be an excellent location for the market and very few modifications would be needed.
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I agree with Mary, NXWM and Centro are so insistent on the fact they carried out a consultation of around 1,600 people, however I’ve yet to hear of anyone that was involved or infact approves of the changes. Why not increase the consulation process so that MORE people who use the services have their views put across.
The logic in renumbering the services? Goodness knows, within a year and a half the original 541 service (Wolverhampton-Dudley) has gone from 541/A to 527/A to now 27/A. Not only is this pointless, but for the many senior citizens that use the service leaves them confused. Also the 558, which has been that number for as long as I can remember, now the number 1?! Why keep wasting time and money on implementing these changes when people are happy with the existing ones?
On a slightly happier note, much happier with the bus station now. Stupid that many buses will not serve the station but I’m sure this is something that will be changed in the coming months. Have also noticed the mismatched panel on the new railbridge for many weeks now, but oh well, nothing major. This is just phase 1 of the project remember so it’s still an ongoing process.
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I don’t know what the fuss is all about cause some buses won’t be stopping at the new bus station so thousands of people will be able to see what a waste of money it is. The bus i use won’t be using it like 22 of the 55 buses won’t be using so expect bus fares to rise to £2.00 or more so national express claim the money back they wasted building it.So i heard it’s only buses coming from the so will use it and not the buses in wolverhampton,i think national express have got it wrong, i won’t be catching the bus no more into wolverhampton again if bus fares go up.
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National Express West Midlands (NXWM) did not build or pay for the new bus station. Centro own & run the bus station, therefore NXWM do not need to raise fares to pay for it!
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I heard on radio WM that the bus station has train information there too – It would be ideal if folks going by bus from wolverhampton estates to the railway station actually were dropped off at the bus station!
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Really? When I had a look around yesterday, the boards showed metro information, but only directions to the train station. I asked one of the Centro people whether they’d be putting train departure times up at some point, and she said no.
Really hope she was wrong – so far, everything about this development screams ‘missed opportunity’.
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MD – if you stand in the main entrance and then turn around (i.e. to go back out) there is a display on the upper right showing train departures. A nice touch is that if you spend long enough reading it, it warns you that the platform you need might have changed by the time you get there!!
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Ok, just a couple of points.
1) Isn’t a bus station somewhere where buses actually stop? For the last 12 months I’ve been trudging across town (missing my old rail connection as a result) and desperate for the new bus station to open. It has, and now my walk is even longer as the bus doesn’t stop there.
2) Why build half a roof on a bridge? Are the designers not aware of the meteorological phenomenon called “wind”? Half a roof is about as useful as a pair of underpants with one leg hole.
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i cant belive how many of you are complaining, i pay council tax and i will never use the bloody bus station, do i care ???? no not really if you dont like the bus service then dont use it simple as that !
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What baffles me about any form of travel in this town is the fact that, apart from the elderly or infirm, why are able bodied people terrified of walking a short journey. At the supermarket or shopping mall, you see cars huddled, crammed together as close as the drivers can get to the building, as though walking a short distance to the building will harm them.
Come on people of Wolverhampton. A good many healthy people have the use of their legs. Lets use them before we loose them. A short walk to the bus stop isn’t going to hurt us. Parking your car a few rows away and walking isn’t going to hurt us. In other countries, you don’t see this phenomenon. People walk.
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The slightest change and the whingers are out in force. Get a life you saddos. It looks great and is an asset for the CITY. Move on from your small town mentality and embrace the 20th century. I know its the 21st century but you have to be dragged kicking and screaming into the light !
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The bus station simply ain’t bigger enough to hold all the routes. In turn it would bring the station to a stand still. Ppl moan about walking to train station u have been doing it for the past year get a grip.
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sound like you need a free bus service thats circles the city and goes to the bus station
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Such a simple idea really – a Wolverhampton circular that takes people around the ring road and could start and stop at the bus station.
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I have been travelling on the 535 bus most of my life, this morning was my first time going on the new number 5 bus to the new bus station. Quite frankly I thought the entire thing would be a waste of time, and money. Why bother to make the bus station look brilliant when yobs ruined the last one? not to mention the rest of Wolverhampton could do with a make overand the buses themselves could do with a bit of a makeover. Although the new station does look incredibly smart it doesn’t quite make up for the fact that my local area has been completely tipped upside down with the new bus route which hasn’t been explained well at all. And I was 30 minutes late for work due to the driver not even having a clue as to where she was supposed to be going. The new bus route in Codsall is a disorganised, terribly thought out plan.
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Commuters may be moaning (or stating our case) about the situation but why not!
Many people (probably those who are not commuters themselves) have missed the point completely. It is not the actual walk to the bus stops from the railway station that is the problem it is the wait in open shelters on the street (in my case just outside a pub with all the smokers standing there too) that we are complaining about. It was absolute hell last winter in the cold & snow, so the fact that we did it last year is no reason to make it permanent. (It was only tolerated last year because everyone thought it was only for 15 months until the bus station opened). Why should we just keep quiet about it we actually want to be a part of the regeneration of the city etc but can not while we are not able to even see it on our daily commute?
Remember some buses after about 1830 only run every hour the shops are shut & roads are not so busy, so what is the excuse for buses not using it then?
All this begs the question why have a bus station at all if buses to most major city suburbs don’t use it?
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I am in Pendeford and we have gone from the option of 4 routes – depending what location you require. We now just have the 6 route which goes direct to W’ton. I am on the Dovecotes side of the estate- and previously if we wanted to shop at ASDA – Stafford Rd we could catch the 505/507 – now we have to change buses at Morrisons Whitburn Close! With a load of shopping – given the ‘time keeping’ of the buses this is a nightmare!! Have they not considered there has a new branch of ALDI just opened – take it from me people will not bother to frequent these stores – and will just shop at Morrisons – As a Senior Citizen myself – it’s bad enough ‘mauling’ shopping onto ONE bus without having to repeat the ordeal! Watch this space when the trade falls at these 2 stores – not everyone has access to a vehicle.
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Maybe they will increase services to the bus station in due course, imagine the comments here if there had been chaos on the first day. And it is obvious they planned to open at a quiet time otherwise the knives would have been out….as they are already despite it being a massive improvement over what was there before. If Wolverhampton is ever going to become a bigger city than it is then it has to invest and you simply cannot please everyone….
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The bus station was carefully planned we are told & has just fell short of expectations. It only looks better than the old one but operationally it is much worse.
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What’s the use of something looking ‘nice’ as many people are saying, if it doesn’t fulfil its requirement. I’ve never come across a bus terminus at which so many buses do not terminate! As usual Wolverhampton gets it wrong. Who was asked during the consultation? Definitely not any of the many commuters who struggle to get a seat on the train during morning rush hour who now find their journey takes even longer. Not fit for purpose. Disgusted.
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Where a number of routes have been combined into one or two routes, such as the Oxley/Fordhouses routes, it is essential that double decker buses are used at rush hour as the single decker buses cannot cope with the amount of people using them.
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anyone read what they put on the network west midlands website?
“This is marvellous news for Wolverhampton and its passengers who now have the sort of world class facility they need and deserve.”
Sure, but people like me don’t get to use these so called “world class facility” as most of the buses don’t go there.
Plus everyone I have asked didn’t get asked about the routes changing and they all said they would have asked for it to be kept as it is.
But must admit please don’t change the 25 as that route has come in useful. Saves time by not going into town to go to Bentley bridge.
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Echo most of the earlier points. ill conceived station & new routes, I’m lucky in that my routes 32/33 use the station and my commute to the rail station is not affected, however as I usually pop over to see parents in Fordhouses on my way home, its annoying that I will have to trek across town to catch the no. 3 in all weathers (and how many users of the old 503 actually demanded that they needed to get to Castlecroft & vice versa for 543 users without having to change in the city centre to persuade them to combine the routes)
Also noticed that the station has one thing in common with the old, waiting for bus this evening, lovely sunny weather, nowhere to get out of site of the blazing sun & it was stifling, at least with the old station you could stand at the stand openings to catch the breeze. Did the architects not realise that in a glass building it gets very hot on sunny days, would it have hurt them the include ventilation/fans or are have CENTRO struck a deal with Sainsburys (when it opens) so that they can sell more drinks
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Went to look at the new bus station this morning – it is really impressive & is a great asset for the city. Let’s remember it is part of our new transport interchange for the future and as such should best serve the transport needs of Wolverhampton and its residents.
National Express/Centro etc have introduced new bus routes (many of which avoid the bus station) after due consultation with their customers. These new routes are not simply interim measures or trials to “break in” the bus station as suggested. So unless we let National Express know that there is growing concern about the lack of thought given to commuters wanting to change buses, in the City, or catch a train how will they know? This is not simply moaning for the sake of it and is in no way “knocking Wolverhampton”. Surely the people of Wolverhampton, who actually would like to be able to use the bus station, with all its state of the art facilities, should be able to do so! Anyone who stood in the streets last winter, waiting for a bus, would not actually think that is preferable to waiting in a bus station.
This morning I caught one of the new cross city buses at 0720h & did a quick survey. Ten people got off in Princess Street & all walked down Tower Street to the bus or railway station. No one remained on the bus for the second half of the cross city journey! While this obviously not a large enough study to be taken as a true indication of the situation I would welcome a review by Centro of the requirements of commuters.
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I also think that the buses should run through the bus station. i now have to walk from one side of town (2) to the next bus (1). what is the point of spending 20 odd million pounds on a bus station that does not benefit the local community at all? idiots. They claim to have done market research, yet they have got this wrong.
What are the people who catch a train to do? or get off the train? they now have to walk across a fancy bridge, and past the new station, and into town, to catch a connecting bus.
This needs to go back to the drawing board! (atleast the new bus routes anyway)
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Yep I was right at comment 8. Moan, moan, moan, moan, moan ,moan, moan, moan, moan, moan, moan, moan, moan, moan, moan, moan
always look on the bright side if life, do do, do do do do do do. :)
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As a frequent visitor to Wolverhampton, I was hoping that the new bus station would centralize all the city’s bus routes so I would be able to just walk from the train station to the bus station to continue my journey. By the comments that are being made it looks as if that is not going to be the case. Given the size of the original site and the empty spaces that surrounded it, I am surprised that ALL the local bus services are not starting/finishing their routes at the new station. It looks like the bus company are now going to rake in the money by making customers take 2 buses instead of 1 as well as forcing people to walk through the city to catch their bus.
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I like the new station. It’s spacious & open plan, indoors and feels a lot safer than the old station – which was a hangout for all of Wolverhampton’s undesirables.
I do have one issue of course – my bus doesn’t go there. Why not re-route the buses that skip the station completely, down Lichfield Street & ontp Pipers Row- the outside of the new station for a brief stop before sending them back into the city centre via Tower Street? My bus, the ’1′, could do this easily, as it currently uses Princess Street & Market Street.
Would solve a few problems.
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