Dismay as bank loses safe box

Monday 15th February 2010, 11:30AM GMT.

A father today said he was at his “wit’s end” after a bank admitted it had lost a safety deposit box containing £190,000 of valuables belonging to his family.

Staff at Barclays Bank in Queen Square, Wolverhampton, told Tahir Kahan they could not find the steel storage box containing his life-savings which had been apparently under lock and key for more than 10 years.

The father-of-five says the items in the supposedly secure container, including his wife’s gold wedding jewellery and £12,000 cash, were an investment for his children’s future.

“I feel at the end of my tether and I don’t know what I can do,” said the 36-year-old company claims manager of Glentworth Gardens, Dunstall. “The bank say they are investigating where it has gone but I just don’t understand how something like this can happen. You put things in a bank because they are meant to be the safest places possible, it’s unbelievable.”

Mr Khan has a signed certificate which shows he last opened the box and relocked it – with the only known key – in July 2008.

He added: “The bank has checked all of the 1,030 safety deposit boxes it has in storage and none of our belongings are in any of them.”

Barclays head of corporate affairs Lisa Kennedy today admitted the branch manager was “unable to locate” the box.

She said: “We take situations such as this very seriously and have launched an investigation. We appreciate this situation will be causing concern and we will look to conclude this investigation as quickly as possible.”


  1. 1
    Misterdj

    Well more proof that your money is no longer safe in a bank!
    Mind you, if I was Mr Kahan – I would be telling them there was a million in there!

    “We take situations such as this very seriously…”

    Really? and there was me thinking you would be falling about laughing….Barclays should hang their heads in shame.

    Report abuse

  2. 2
    John Webb

    When the Financial Ombudsman Service (FOS) published complaints about banks, it found Barclays was the most complained about bank. I deposited 2000 pounds at the Chapel Ash branch which went missing for weeks. An internal investigation eventually found it. Luckily I held on to the paying in slip.

    The next mistake that Barclays in Queens Square made was not being able to provide a bank card to withdraw money. It took several weeks and 5 trips to the bank 2 phones calls to the telephone service and eventually a card was sent. I have never had any problems with any other bank. This is my own experience. I would leave but I have a mortgage and so am stuck with them for 3 years! I should have done my homework first.

    Report abuse

  3. 3
    sam

    Well while we’re complaining about banks, natwest in wolves had the nerve to not allow me to even apply for the student overdraft facility on my student account because “my parents lived in Wightwick, so I should just ask them for a handout”. Way to go for advocating financial responsibility. That, and postcode discrimination.
    Banks are a law unto themselves.

    Report abuse

  4. 4
    liz

    “The bank has checked all of the 1,030 safety deposit boxes it has in storage and none of our belongings are in any of them.” I didn’t realise banks could open and look through these boxes without the owners permission -I would be checking mine if I banked with them. I wonder if this is recorded anywhere and it makes me wonder how there can be only 1 key

    Report abuse



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