Why Jobcentre Plus’ website needs to do its job

Friday 10th September 2010, 12:30PM BST.

Should the Jobcentre Plus website make it easier for job-seekers?
Should the Jobcentre Plus website make it easier for job-seekers?

This week the Chancellor has told us the Government are going to cut welfare spending further to encourage more people back to work and end a culture of the ‘job-shy’ writes James Alexander.

I can understand his motives, but after a fruitless afternoon trying to use the Jobcentre Plus website to look for work, I think the Government might need to look inwards at what they are doing to help people find employment.

Unlike a recruitment agency, the Job Centre website is specifically set up to help people find work – it’s their job.

However, unlike many agency websites, it is confusing and difficult to use.

I’ve struggled many a time to look up jobs using reference numbers that I’ve found in the local newspapers and the search isn’t very user-friendly.

Compare this with the reed.co.uk website.

This is a website owned by a recruitment agency – who are there to help companies find people – and I can navigate it easily.

I have searches saved on there, it remembers what I’m looking for and where I’m looking for it.

It even emails me to let me know when some jobs I might be interested in have been posted on the website. In short; it’s an invaluable tool in the search for a new role.

I guess I’m not the only person who has tried to use the Jobcentre Plus website and given up in sheer frustration.

I’m a fairly competent user of PCs and the internet and, if I can’t find what I’m looking for, then it must be even harder for someone who isn’t as comfortable online.

If the Government are serious about people getting back into work, then it must do whatever it can to help people achieve that aim – making job opportunities easier for people to find and apply for would be a good start.

This article was amended on Thursday September 10th.


  1. 2
    Jerry-Co

    I feel there is some pilot error here. I have had to use the Jobcentre website on several occasions and find it easy to use. I have typed in ref no’s in the format ABC/12345 and it works perfectlt. Problem when people look for jobs that simply arn’t there.. i.e retail jobs working 9.00am – 5.00pm monday to friday or construction jobs at night for example.

    Report abuse

    • Todd Nash

      I’ve just tried the reference code that we had in the exact format that you have there and, what do you know, it worked. It seems that little ‘/’ makes all the difference.

      Just trying to work out whether the original newspaper article that we picked it up from had it in that format and I’ll amend the article.

      Thanks

      Report abuse

  2. 3
    Steve

    Ironic name, Job Centre Plus.

    Report abuse

  3. 4
    Gaz

    It would also be handy on the jobcentre website if there was a filter where you could choose to see ONLY jobs from employers – not from agencies. Having rung up for several agency jobs that are advertised on the JobcentrePlus website, they rarely seem to exist as advertised. Seems to be the same agencies just putting the same adverts on several times a week, just to get you to go in and register with them. Agencies obviously do not offer continuous full time employment, work can dry up etc, which then leaves you back at square one. Far from ideal. So at least give us the chance to see real meaningful full/part time vacancies instead of being one big central agency recruitment website.

    Report abuse

  4. 5
    john

    The comments above are all true the website
    is like the pot of gold at the end of the rainbow nobody can find it.

    Report abuse



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