Halesowen Audi

Their sales team will greet your enquiry with great enthusiasm and will work hard to provide all of the information you need to buy the Audi best suited to you.

With a service team committed to looking after customers' Audis with the utmost care and one of the largest Audi service centres in England, Halesowen Audi even guarantee to fit your car in for a service within five working days of receiving your call!

Halesowen Audi's  showroom is large enough to hold all of the Audi range from A3 to A8 under one roof and they boast an extensive range of used cars and demonstrators.

They are also proud to be accredited Audi R8 specialists.

Conveniently located on the main A456, just half a mile from junction 3 of the M5, Halesowen Audi is easily accessible from the Midlands motorway network.

In the first quarter of 2012, Halesowen Audi was officially recognised as the number one Audi centre for satisfying its new and approved used car customers, by eclipsing over 120 Audi centres in the Audi Retail UK network to be number one for sales satisfaction.

Halesowen Audi secured the top position with a sales satisfaction score of 98 per cent. The centre consistently scores above the national average of 88 per cent.

The impressive score was independently compiled by the manufacturer through contacting Halesowen Audi customers and asking them for their feedback on their experience of purchasing their new or approved used car.

Halesowen Audi’s long-established sales team is headed by Sales Manager Ian Fotheringham, assisted by a used car sales manager John Richards, business manager Adrian McDonnell and eight sales executives.

As well as congratulations from Audi UK, the team has received praise from Stephen Dean, Audi Brand Director of Jardine Audi – the parent group of Halesowen Audi.

Tom Armstrong, Head of Business at Halesowen Audi, said: “Customer satisfaction is of ultimate importance to everyone at Halesowen Audi and it’s very rewarding to see the sales team’s efforts proving a hit with the many people who have called on their vast expertise.

“Sales satisfaction scores are updated daily and every morning Ian will sit with the rest of the department to discuss their scores and see how they can make their service even better.”

Tom continued: “Attention to detail and the stability of the team has a great deal to do with this success and we’ve looked very hard at enhancing customers’ retail experiences, including the creation of a new car handover bay and even photographing the memorable occasion when customers take delivery.

“We do receive some very good feedback, but it’s especially pleasing to see that the manufacturer has experienced this too.

"But while it’s a great result we certainly won’t be resting on our laurels and we’re pulling out all the stops to repeat this performance and establish a real hold on being the number one Audi centre for sales satisfaction in the UK."