Florence’s story led to scandal report

Thursday 27th August 2009, 11:00AM BST.

PD*30836451A grandmother was left without food or water and told by nurses to wet the bed if she needed the toilet at Dudley’s Russells Hall Hospital – according to a report out today.

The shocking story is revealed in a Patients’ Association report out today detailing the “nightmare of NHS care” received by some patients, many of them elderly.

Widow Florence Weston, 85, was reduced to tears when she was told off by a nurse for soiling the sheets, according to her son.

Mrs Weston was admitted to hospital with a fractured hip after a fall at her home in Tower Street, Sedgley. She was admitted to Russells Hall in December 2007 and died a month later in a Birmingham hospital.

Retired company director Mike Weston, aged 64, who described his mother as being “fiercely independent,” told her story today.

He said: “She was told that because of being unable to use the lavatory facilities she should wet the bed.

“Even worse on one occasion a night nurse told her off for doing this, severely enough to reduce her to tears and cause her to ask me if she could go home.”

Mr Weston also claims his mother waited days for her operation, which was repeatedly cancelled. Because of this she was given nil by mouth.

He said: “Our family often wonder if she would have survived had she been operated on sooner.”

Mr Weston, of Devizes, Wiltshire, added a first operation in December 2007 failed and his mother was transferred to the Orthopaedic Hospital in Northfield.

Chief executive of Russells Hall Hospital, Paul Farenden, said: “We cannot confirm if the patient was told ‘to wet the bed’ by a member of the nursing staff.”

He added improvements had been made, one of which is for patients to receive surgery for fractured hip which is less than 24 hours from admission.

Mr Farenden also expressed sincere condolences to the family.


  1. 1
    julie

    My late grandmother had a similar experience in RHH,the majority of nurses who ‘looked after’ her were sadly lacking. A lot of them would spend ages wittering at the nurses station and if you dared approach them to ask for something they gave an exasperated sigh as though it were too much trouble. It used to be a caring profession, I’m not so sure about that now. They did very little for my grandmother.

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  2. 2
    Ray

    It’s a shame New Labour’s Twitter site only allows 140 characters for comments; space enough to blandly say “we love the NHS” I suppose, but not for the many people like Florence Weston to tell us why they think it’s time for radical reform of this monolithic, unresponsive, state monopoly health care provider – a ‘service’ that has swallowed up billions upon billions of pounds of taxpayers’ money without anywhere near a commensurate improvement in standards.

    Daniel Hannan was right: would you wish this kind of appalling neglect on your most vulnerable citizens?

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  3. 3
    Rob H

    My nan is in there currently.

    I have 4 aunts and and my mum going in there….god help RHH if the care falls to a poor standard cause they will nail them to the wall.

    From what I saw last night everything seemed fine.

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  4. 4
    Roger

    My Mother had Parkinsons and complained to us on numerous occasions that when sh wanted the toilet during the night she was told to do it in the bed.
    This was mainly in care homes and when we complained we were told that this was impossible and she had imagined it. Up until her hospitalisation a few weeks before she died she was lucid and although immobile was able to talk and reason normally like anyone else. Toileting is a basic human right and thinking back how she must have agonised when we left her each evening knowing what she must endure from heartless ‘ so called’ nursing staff. We as a family have to live with thoughts taht we may have ‘ let her down’ wonder what nursing staff think when they finish a shift – have they done all that they could to preserve human dignity

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  5. 5
    James

    I can believe it, I recently had a stay in that hospital, dont get me wrong some nurses do an excellent job, some couldn’t care less. They’re not all angels.

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  6. 6
    lisa

    My dad was attack and had been released by RHH with muscle damage to his neck however 3wks later they called him back in,they put a collar round his neck and telling him not to move off the bed at all i was with him for 10 hrs and not one nurse came and asked him if he need the toilet turned out he’d actually broken his neck during the attack and while at RHH i feel he to was neglected and had it not been for family he would have gone hungry as he need help to eat as he was not allowed to move but no nurse ever came to help he was transfered also after 2wks and the hosptial in oswesty were great x

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  7. 7
    K K

    The treatment I received in New Cross Hospital & West Park RHU was shocking too. In NCH I had my bed-pans taken away from me, even though I was bed-ridden, & given cruthches to get to the loo….sounds fine, yeah? A hour later another nurse took my crutches away. In the middle of the night I fell and hit my head. Then, in WP RHU a nurse physically attacked me by grabbing me around the neck after accusing me of stealing a pair of crutches that were found against a wall in the foyer, next to a utility room. I had to explain to her (once I had loosened her grip on my throat) that the reason the crutches were not inside the storage room was because it was being decorated and the painters must have put them there. These are sad times indeed.

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  8. 8
    Rod

    When my Nan was in RH they were giving her food which she hardly ate any of and then marking the records off saying she’d eaten a full meal.

    When my Mom was in there were no problems at all though.

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  9. 9
    Chris

    I was recently in RHH with a broken leg and have to say that the care I received was excellent.
    It is a shame that some people have experiences as bad as the one mentioned in the article as it creates a bad name for both the Hospital and the nursing staff.
    My deepest sympathy goes out to the relatives of Mrs Weston.

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  10. 10
    Mark Smith

    These stories are very sad. Why are there no police charges being laid, some of these abuses and attacks deserve prison time. Some good investigative techniques and the full weight of the law need to be forthcoming here. This behavior needs to be uncovered and as far as I’m concerned the perpetrators should be marked and shamed for life. Shame on this scum.

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  11. 11
    Tipton Wolf

    My wife was recently discharged from Russells Hall with a cathetor still in her arm! When we returned she was told off for not telling them that she still had the cathetor in her arm…. incompetence and cheek!

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  12. 12
    PAULA

    My father-in-law recently passed away in a nursing home. Prior to this he was in Sandwell Hospital for 5 weeks. The care and nature of the staff depends sometimes on what ward you are in. During his 5 weeks he was on 3 different wards, and the staff on Newton 2 and priory 2 were very understanding to his needs, not all nurses should be branded the same.

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  13. 13
    fev

    From the comments above I feel ashamed of my old profession, we were always taught that the patients comfort and dignity was the most important thing, and heaven help us if Matron came round and saw any patient in distress.

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