An investigation by Travel West Midlands was under way today amid claims a nine-year-old passenger broke both his wrists when a bus braked sharply in Bilston.

Denise Jukes says the injuries suffered by her son James were caused because the driver applied the brakes too heavily.

Mrs Jukes has now lodged an official complaint with the bus firm and is pursuing compensation.

She said James and sisters Stacey, 17, and Phillipa, 10, had been out for the day and were on their way back home from Bilston when they pressed the button to tell the driver to stop.

Read the full story in the Express & Star 

An investigation by Travel West Midlands was under way today amid claims a nine-year-old passenger broke both his wrists when a bus braked sharply in Bilston.

Denise Jukes says the injuries suffered by her son James were caused because the driver applied the brakes too heavily.

Mrs Jukes has now lodged an official complaint with the bus firm and is pursuing compensation.

She said James and sisters Stacey, 17, and Phillipa, 10, had been out for the day and were on their way back home from Bilston when they pressed the button to tell the driver to stop.”The children say the driver braked suddenly,” she said.

“James was screaming out in pain. The driver just let them off the bus.”

The children were dropped off at Hurst Hill following the incident on the 545 service, which happened around 5.50pm on February 3.

James, who attends Manor Primary School in Bilston, said there were around eight Wolves fans and a few other passengers on board at the time. Mrs Jukes said: “I would like to hear from anyone who was on the bus and who can support my case to call me on 01902 678198.”

Phil Bateman, divisional corporate affairs director for Travel West Midlands, said: “We can confirm that we have received the complaint.

“The incident is being investigated internally and contact will be made with Mrs Jukes following that process via our professional advisors.”

In 2005, a bus driver was prosecuted after Black Country great-grandmother Betty Ward was left with two broken hips and 40 stitches in her head after she was sent somersaulting down the aisle as she looked for a seat.

Travel West Midlands driver Sarbjit Singh was given a 12 month conditional discharge after being found guilty of failing to ensure the safety of his passengers on the 506 service to Pendeford.