Concerns of a "growing" financial advice gap have been raised after research suggested that more than one in four consumers looking to invest some money is finding it hard to get help.
Some 27% of savers looking for financial advice said they found it "difficult" or "very difficult" to get help, despite having £240 on average a month to invest, Yorkshire Building Society found.
The survey of more than 2,000 people found that those living in London found it particularly difficult to get advice, with one in three (33%) consumers saying this.
Researchers also surveyed more than 200 financial advisers and found that nine in 10 (91%) believe there is a growing financial advice gap. Some 45% of advisers blamed changes under the Retail Distribution Review (RDR) for this.
The changes, which were introduced in December last year, mean that advisers must spell out their costs to customers to cut the risk of mis-selling.
Previously, advice had appeared to be ''free'' because advisers had taken a cut of the sum being invested by the customer via the company providing the product.
Financial advisers have been banned from simply taking commission payments from product providers and must clearly explain to the customer up front how much advice will cost and agree how the customer will pay for it.
More than half (53%) of advisers surveyed for the building society said they expect to have to stop advising some clients as their accounts are no longer commercially viable.
Simon Broadley, retail investments manager at Yorkshire Building Society, said: "The introduction of the Retail Distribution Review has been good news for customers by making it clear how much advice costs but there are wider issues to consider.
"Clearly there is a problem when 27% of people who want advice are finding it difficult or very difficult to find help.
"There is a definite demand among savers and investors for help that is not being met."